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Complaints Regarding Administrative Decisions

If a student has a complaint about an administrative action or decision affecting that student, then the University encourages the student first to meet with a representative from the relevant department to resolve that complaint. The Office of the Vice President for Student Affairs is available to provide guidance to the student in this process.

If that meeting fails to resolve the complaint to the student’s satisfaction, the student can then bring that complaint to the attention of the University officer who oversees the applicable administrative function, or that officer’s designee.   Some examples include:

  • for a housing or disciplinary matter: Vice President for Student Affairs, GSU 307,
    860. 768.4285;
  • for a financial aid matter or issue with academic records: Provost, CC 332, 860.768,4505; or
  • for general financial or billing matters: Vice President for Finance and Administration, CC 328, 860.768.5307.

If the matter has not been satisfactorily resolved after completing each step described above, then the student may choose to contact either or both of the following: