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Supported Hardware


HawkPC/Mac Desktop - ITS will provide hardware repairs during warranty period.  ITS will provide labor only for additional 2 years up to five years only. ITS will help facilitate acquisition of parts - cost of parts is paid by department by IDT.  After 5 years, ITS offers a reasonable effort to repair with notice to purchase new computer.

HawkPC/Mac Laptop - ITS will provide hardware repairs during warranty period.  ITS will provide labor only for additional 1 year up to 4 years only.  ITS will help facilitate acquisition of parts - cost of parts is paid by department by IDT.  After 4 years, ITS offers a reasonable effort to repair with notice to purchase new computer. 

Non-Hawk PC/Mac - will not provide warranty or non-warranty diagnoses or repair assistance. Will provide vendor referral contact information, if known, for departments to facilitate repair. 

HawkPC Printers - ITS will facilitate warranty hardware repair during warranty period only (usually 1 year).  ITS will facilitate vendor repair for two additional years - cost of both labor & parts paid by department via PCard. 

Note: Service are contracts available through the Procurement Dept.  If the service contract is acquired, you must deal with the contracted vendor directly.

Non-HawkPC Printers - Support for warranty & out-of-warranty NOT available through ITS, we will provide vendor repair contact information, if known.

Note: Service are contracts available through the Procurement Dept.  If the service contract is acquired, you must deal with the contracted vendor directly.

Peripherals - ITS will provide warranty & support on those items purchased through the Hawk PC Program.  Peripherals acquired other than through ITS Hawk Program are the responsibility of the department to contact the vendor for support and facilitate warranty/non-warranty repairs/replacements.

Servers - Servers housed in ITS and purchased by ITS for end-user; ITS will provide warranty repair only.  Non-warranty repairs are up to the end-user. 

Personal Home Computers & ALL Peripherals - NO ITS SUPPORT AVAILABLE.  Do not call ITS for problems encountered on a home machine or peripheral, even if being used for work purposes, unless configuring an Email client to read your UofH Email.  If it is a university issued computer via the Hawk PC program and is still considered a University Asset, ITS will provide support as if this were a HawkPC, following the above requirements.  The computer must be brought in to the ITS offices.  There are no house calls.  If a PC was an employee purchase (Faculty/Staff member bought out their PC via disposal process), it is considered a personal machine and ITS will not support it or dispose of it.