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Student Blackboard Support

Please review the documentation below for your most commonly asked Blackboard questions.  If you are still experiencing difficulties, submit a support ticket (below).  We will respond as soon as possible.

Student Guides & FAQs

Blackboard Student Guide

Hardware and Software Specs

PC/Mac Tips for Blackboard

Student Handout - Communication Tools

Student Handout - Assignment Tool

Student Handout - Groups

Blackboard Student FAQs

Help! I can't see my course!

Issues viewing videos and other content

Blackboard Support Ticket

Still having issues after reading through the help files above?  Fill out the form below to submit a ticket.

Student ID: *

Student Name (First & Last): *

UH Email Address: *

Contact Number: *

Please tell us what system you are using to access Blackboard: *

What Internet Browser are you using?: *

Can't remember your password?

  • University Passwords are initially set to the last 4 digits of your University ID. On the login page, there is a password reset link.  Click that and either fill out the top form or the bottom form (not both) to reset your password.

Can't see your course?

  • Has your instructor made your course available?  Instructors must make courses available for them to be seen first in Blackboard.  Not all instructors choose to use Blackboard.  Please check with your professor first.
  • If your instructor has made your course available, and you still can't see it, first check with the registrar's office to make sure you are registered.  If you are, and it's still not visible, in the box below note the course ID/name.

Issue Type: *

Course(s) you are needing support on (if N/A, mark N/A): *

Message Details:

Upload screenshot or image of the issue (if possible):