Tuesday, November 27, 2012
8:30am - 12pm
Location: Center for Professional Development, Hartford, CT
Most supervisors find that other individuals at work turn to them with difficult personal and personnel issues. They also find themselves having to deal with people in conflict situations when someone is very angry or upset.
This seminar will help you respond effectively to employees with problems, identify employee behaviors that may be causing problems, help employees resolve issues, and know how to diffuse and handle difficult situations.
About the Institute for Leadership & Talent Development:
Led by industry experts, our dynamic seminars train participants in the latest strategies and techniques needed to lead and motivate employees effectively while increasing productivity. We train high-potential employees and new to mid-level managers & supervisors from a variety of fields including corporations and small to mid-size businesses, non-profits, government agencies, school systems, and more.
to move forward in my career." Courtney LaMountain, Senior Underwriting Consultant for MetLife