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Resident Information

Residents shall not make any changes or alterations to an apartment or room, or disassemble or dismantle any piece of equipment or furniture, or place, affix, or attach any articles to the floor, walls, ceilings, furniture, or fixtures without the written consent of the University. This shall include, but not be limited to, the addition or changing of any locks, removal of window screens, the alteration of the heating or light fixtures, painting of any surfacing including window panes, installation of any television or radio antenna, and all other changes, repairs, and additions. University furniture may not be removed from the residence hall at any time.

Under no circumstances should residents attempt to repair their own maintenance problems. Residents are required to allow Facilities personnel to enter their room/suite/apartment to repair issues once a request has been submitted. Failure to do so will result in a delay of repairs and an increase in the cost of repairs. The University is responsible for the cost of normal wear-and-tear maintenance repairs. Repairs necessary as a result of vandalism or student abuse in a room/suite/apartment will be billed back to the students who reside in that space.

Trash: Residents are responsible for removing trash from their rooms, suites and apartments. Trash bags should be placed inside of the dumpsters provided in each residential area. Custodians do not remove trash from individual rooms or apartments. Bags of trash SHOULD NOT be placed in the small litter receptacles found at various locations around campus.

Cleaning: In the complex buildings, custodial staff members enter each suite weekly to clean the bathroom areas. In all other buildings, the common area (including stairwells, hallways, common bathrooms, lobbies) are cleaned daily. If a particular cleaning need exists outside of the normal schedule, residents can contact our office and a staff member will be dispatched to handle the situation. Routine cleaning of other residential spaces is the responsibility of all students who reside in the apartment, suite, or room.

Windows/Screens: Screens should remain in windows at all times. This includes the tamper-resistant screens on the first floor windows of Regents Park, Park River and the Village Apartments. If a screen is missing due to high wind or misuse, a request should be made for a replacement to be installed. In Regents Park, where the bottom window sash does not open at all, windows can only be opened from the top. Forcing the bottom window sash open and popping it out of the frame can result in a serious safety hazard if it's not properly secured and reinstalled.

Lights and Light Bulbs: Any need for replacement of light bulbs should be reported to our office with as much detail about the location of the bulb as possible. The RFAs will respond to any calls concerning light bulb replacement the same day, but it is important to note that sometimes the lighting issue is not because of the bulb. In these cases, the RFA will report a follow up need to the Electrical Department, and an electrician will then respond to the issue.

Leaks and Flowing Water: When there is an overflow or leak that has the potential to cause damage or to flow to lower or adjacent living spaces, residents should act quickly. A call should be made immediately to get service personnel mobilized to the area. Second, an attempt should be made to stop the water from flowing. Check under sinks and toilets for a small shut-off valve, and turn it counter-clockwise to stop the flow of water. Your neighbors will thank you for your quick action!

Vandalism and Billing: Students are charged for work necessary because of vandalism and misbehavior as well as damage beyond normal wear and tear. Check The Source for guidelines on how this process works. Bills are generated through the Office of Residential Life, and related questions should be directed there.

Caring for your Space: Residents have a responsibility to care for their living space during their occupancy. Vacuuming, cleaning the bathrooms/kitchens and regularly removing trash are the responsibilities of the occupants. Not only is it courteous to maintain your space, it is also much healthier.

Safety and Security: For the safety of all resident students, do not prop doors or window screens and do not let strangers into your building. Check out the Department of Public Safety website for information on how to maintain a safe and secure community.

Making a Request: Check this page for a guide to typical requests and how to plan for Facilities services. Check the page carefully as several campus services are not handled by Facilities.

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