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Resident Information

Excerpts from The Source:

Alterations to University Property

Residents shall not make any changes or alterations to an apartment or room, or disassemble or dismantle any piece of equipment or furniture, or place, affix, or attach any articles to the floor, walls, ceilings, furniture, or fixtures without the written consent of the University. This shall include, but not be limited to, the addition or changing of any locks, removal of window screens, the alteration of the heating or light fixtures, painting of any surfacing including window panes, installation of any television or radio antenna, and all other changes, repairs, and additions. University furniture may not be removed from the residence hall at any time.

Maintenance/Work Order Requests

Under no circumstances should residents attempt to repair their own maintenance problems. Residents are required to allow Facilities personnel to enter their room/suite/apartment to repair issues once a request has been submitted. Failure to do so will result in a delay of repairs and an increase in the cost of repairs. The University is responsible for the cost of normal wear-and-tear maintenance repairs. Repairs necessary as a result of vandalism or student abuse in a room/suite/apartment will be billed back to the students who reside in the apartment, suite, or room.

Garbage Removal

Students must maintain clean rooms/suites/apartments. The living space must not be susceptible to insect and pest infestation, and the property must not be damaged in any way. Food must be stored and disposed of properly. Residents are responsible for the removal of all garbage and trash from their rooms, suites and apartments. Garbage cans may not exceed the 13-gallon (kitchen garbage can) size, to ensure that garbage is removed in a timely fashion. Excessive trash in a residential area may result in a health and safety violation and if not corrected could result in a referral to the Office of Student Conduct Administration.

Trash bags should be placed inside of the dumpsters provided in each residential area. Custodians do not remove trash from individual rooms or apartments. Bags of trash SHOULD NOT be placed in the small litter receptacles found at various locations around campus.


University custodians are responsible for the routine upkeep of common areas within the residential areas, such as stairways, hallways, television rooms, laundry rooms, and study rooms. Custodial staff members also clean common area bathrooms with the complexes on a weekly basis. It is the residents' responsibility to clean their rooms/suites/apartments and maintain any supplies in their bathrooms, such as soap. Residents will be held accountable for charges incurred as a result of cleaning that is necessary due to resident abuse. Residents are responsible for disposing of trash that has been stored in bathrooms and rooms.


Throwing items out windows presents a safety hazard and does not constitute an appropriate method for disposing of trash. Throwing items at windows for any reason is likely to result in broken windows and/or screens. Using windows for egress to or from an area presents a safety risk, may result in damage to the window and/or screen, and is prohibited. Individuals entering or leaving a room/apartment through a window will be subject to misconduct charges and responsible for the cost of any damage that results from this action. Damaged or punctured screens will also result in residential damage charges.

Screens should remain in windows at all times. This includes the tamper-resistant/security screens on the first floor windows of Regents Park, Park River and the Village Apartments. If a screen is missing due to high wind or misuse, a request should be made for a replacement to be installed. In Regents Park, where the bottom window sash does not open at all, windows can only be opened from the top. Forcing the bottom window sash open and popping it out of the frame can result in a serious safety hazard if it's not properly secured and reinstalled.

University Property

The student is liable for any damage to University property and agrees to pay for the restoration of the property to its original condition; "acts of God", or reasonable wear and tear excepted. Liability for any damage to the apartment or public area within any of the residential units beyond reasonable wear and tear will be assigned to students of the particular apartment, suite, or room whenever the damage cannot be assigned as the responsibility of identified persons. Property belonging to the University must be be moved or taken from areas designated for its specific use. Students are encouraged to have Hawk Pride in their residential communities and help reduce damage by reporting issues and keeping their space clean.

Additional Useful Information

Lights and Light Bulbs: Any need for replacement of light bulbs should be reported to our office with as much detail about the location of the bulb as possible. The RFAs will respond to any calls concerning light bulb replacement the same day, but it is important to note that sometimes the lighting issue is not because of the bulb. In these cases, the RFA will report a follow up need to the Electrical Department, and an electrician will then respond to the issue.

Leaks and Flowing Water: When there is an overflow or leak that has the potential to cause damage or to flow to lower or adjacent living spaces, residents should act quickly. A call should be made immediately to get service personnel mobilized to the area. Second, an attempt should be made to stop the water from flowing. Check under sinks and toilets for a small shut-off valve, and turn it counter-clockwise to stop the flow of water. Your neighbors will thank you for your quick action!

Safety and Security: For the safety of all resident students, do not prop doors or window screens and do not let strangers into your building. Check out the Department of Public Safety website for information on how to maintain a safe and secure community.

Making a Request: Check this page for a guide to typical requests and how to plan for Facilities services. Check the page carefully as several campus services are not handled by Facilities.