RECEPTIONIST JOB DESCRIPTION
The Receptionist is the main point of contact for all customers and faculty members, providing the first line of customer service and sales help. This individual answers a wide range of questions regarding programs, registration, facilities, billing, and initiates necessary action or procedures to resolve issues. The Receptionist also assists other staff members with various projects as needed. This is a part-time, temporary position with opportunity for advancement.
- Greets and announces visitors in a friendly and professional manner.
- Provides excellent customer service via phone, email, and in person.
- Assists customers with the registration and bill-pay process.
- Logs voicemails, responds to messages, and forwards messages to the appropriate staff person.
- Responds to email inquiries in a timely and professional manner.
- Assists customers with registration or billing questions.
- Provides information regarding all HCD programs.
- Ensures that all customer issues are resolved or forwarded to the appropriate faculty or staff member, following up as needed.
- Works closely with the HCD staff to ensure seamless day-to-day operations as the first line of contact with customers and teachers.
- Uses the University of Hartford student database (BANNER) to look up student records, account balances and other customer information.
- Uses the University of Hartford facilities management database (R25) to locate classes, lessons, and other events.
- Contacts staff or faculty on behalf of customers to address questions or issues.
- Monitors and listens to clients to understand inquiries and needs in order to provide prompt and accurate information about programs and services.
- Accurately records or forwards audition requests.
- Carefully records all inquiries from potential customers in the appropriate Online Inquiry Form.
- Provides detailed and correct information about all HCD programs, referencing website, staff notices, or other staff to ensure accuracy.
- Assesses customer needs and makes helpful recommendations regarding programs and placement processes.
- Facilitates communication between customers, faculty and staff.
- Performs basic mathematical calculations using a calculator/computer to accurately figure tuition, fees, and payments.
- Drops off, picks up, processes, and distributes mail.
- Provides support for miscellaneous requests and flex services with a "can do" attitude and philosophy.
- Maintains neatness and organization of reception desk and front office areas with various administrative duties as outlined by supervisor.
- Assists in administrative tasks including filing and maintaining student records.
- Due to the nature of the organization, reception staff may be required to work varying schedules to reflect the needs of the school.
- Requires detailed and current knowledge of all programs. Receptionists must be detail-oriented and proactive regarding checking staff notices and the HCD website to ensure that information is accurate.
- Requires the ability to multi-task, fielding phone calls and walk-ins simultaneously, and knowing when to request assistance from other staff.
- Requires fluency with Microsoft Office applications, familiarity with database systems, and computer literacy.
- Receptionists are typically scheduled for about 20 hours per week, including evenings and weekends.
- Receptionist may be required to work at 2 or more locations.
Candidates should maintain a positive attitude under pressure, exhibit a strong work ethic, and enjoy working with a wide range of personalities. Professionalism and motivation are a must, as are the ability to take initiative and think several paces ahead. A strong background in music or dance is preferred though not required.
Please send your resume and cover letter to Lauren Farley at email@example.com. We accept resumes and cover letters for the receptionist position at any time. We may or may not have openings for this position depending on our staffing needs, so we encourage you to submit your materials if you are interested. We will confirm receipt of your materials and, should we not have immediate openings, keep them on file until we need staff, at which point we will review them and invite you for an interview if possible.
Faculty Instructor: Dance Skills Specialist (Full Time)
The Hartt School Community Division
Carol Roderick, Chair of Dance
Open: January 20, 2017, until filled
The Hartt School Community Division (HCD) at the University of Hartford is seeking a classical ballet instructor to begin work in summer 2017. We are searching for an exceptional pedagogue to become a member of our experienced and motivated team of instructors.
The position is predominantly studio teaching (20-24 hours per week), and may include administrative responsibilities, depending on the applicant’s experience and abilities.
Candidates should possess the following qualifications:
- Extensive training background and professional performance credentials
- Substantial teaching experience with a professional company or conservatory (Vaganova Method strongly preferred)
- Experience in teaching classical ballet technique to students ages 8-18
In addition to the above, the ideal candidate will have expertise in one or more of the following:
- Teaching of pointe technique
- Teaching of men’s classes
- Teaching of pas de deux classes
- Teaching of Character classes
- Staging and rehearsal of classical repertoire
- Choreographing for student productions
Compensation and benefit package commensurate with experience.
To Apply, please visit the University of Hartford’s Human Resources Development website at www.hartford.edu/hrd
Select “Employment,” “Staff Positions,” then click “Staff Tab” and search “Dance Skills Specialist”
A direct link to the position is: https://hartford.peopleadmin.com/postings/1345
NOTE: The job description available on the University of Hartford website represents a generic overview of Music/Dance Skills Specialist positions. Please reference this position profile for a more-detailed overview of the position.
About The Hartt School Community Division
Our mission is to enrich lives through innovative and unparalleled performing arts education.
We believe in the transformative power of the performing arts. By engaging the region’s best, most innovative faculty and investing in their continued development, we build an unparalleled educational experience and environment that will enrich the lives of our students regardless of age, background, or level. We are committed to the development of the whole artist through a complement of instruction, collaboration, performance, outreach, and creative exploration.
As the community extension of The Hartt School, The Hartt School Community Division further defines its core values as: a commitment to excellence in a warm, friendly, nurturing, inclusive and diverse environment for all—students, faculty, families, and administration. Our ideals of respect, dignity, personal enrichment and a professional approach are at the foundation of all that we do every day.
At our locations in West Hartford, Hartford, and Simsbury, Conn., we are proud to serve over 2,800 students of all ages and backgrounds (over 500 dance students). Each of our students experience high-quality instruction from our committed faculty. To support artistic development, we encourage our students to enroll in multiple activities such as
- individual and group instruction
- chamber and large ensembles
- performance and recital opportunities
- musicianship classes
- workshops and master classes
The Hartt School Community Division is accredited by the National Association of Schools of Music and the National Association of Schools of Dance. We are viewed as a national model for community schools based on university campuses.
For more information about The Hartt School Community Division, visit our website www.hartford.edu/hcd.
Our needs for faculty change frequently as we continually strive to enhance our music and dance offerings at our various locations depending upon the needs of the school and the market of our surrounding areas. Please submit your resume and cover letter to the appropriate department chair.
- Nancy Andersen, Chair, Vocal Studies Department
- Carol Roderick, Chair, Dance Department
- Teri Einfeldt, Chair, Suzuki Strings Department
- Maggie Francis, Chair, Piano Department
- Barbara Hill, Chair, Brass Department
- David Madsen, Chair, Guitar and Harp Department
- Jessica Rudman, Chair, Creative Studies Department
- Greig Shearer, Chair, Winds Department
- Ben Toth, Chair, Percussion Department
- Sarah Washburn, Chair, Traditional Strings Department