remain neutral; guarantee confidentiality; facilitate conversation via mediation skills; and separate people from the problem. They help the parties in conflict resolve the problem.
make honest and full disclosure; abide by rules and guidelines for conduct; maintain confidentiality; be respectful of the needs, feelings, and thoughts of each person; and most importantly, do their best to come to a resolution.
This seven-step process establishes ground rules and lays the foundation for building agreements. Each party has an equal opportunity to relate the facts as he or she sees them. This process is vital in helping each other understand perception and perspectives of the other. The goal is to have the parties communicate with each other and brainstorm possible solutions, thereby forming an agreement.