UHTV

The University of Hartford has two television options for residential students. Cable Television is a 30 channel, traditional coaxial cable system that plugs into your television. The other is Internet Protocol television (IPTV) a web-based, 127 channel (with more channels and packages available for extra cost) system that works on computers and  mobile devices (phone, tablet, iPod touch).

Cable Television

Cable TV service is provided at no additional cost in all main-campus residences and is maintained by the Office of Technology Services. The system hosts approximately 30 channels. The channel Lineup. Residents are responsible for providing their own digital cable-ready TV equipment and the coaxial cable from their TV to the outlet. All TV channels are transmitted without encryption - no descrambler is needed.

In order to receive the digital high-definition channels, you must have either:

  • A high definition (HD) television with a built-in digital HD cable ("Clear QAM") tuner
  • A television with a separate digital HD cable (a.k.a., "Clear QAM") tuner box

 

Outlets are distributed as follows in the various buildings:

  • Dormitory Complexes A-F and Village Apartments - one outlet per bedroom, usually none in common room.
  • Park River and Regent's Park apartments - one outlet per suite (in common room), none in bedrooms.
  • Asylum Avenue Campus - one outlet per bedroom. Service is by Comcast Cable, rather than University of Hartford campus TV system. Channel listings on this website do not apply.

 

Common Problems

Problem: I can't find the cable outlet in my suite/room.

Solution: Contact your RA for help locating the outlet.

 

Problem: The cable TV outlet is damaged/broken.

Solution: Email the helpdesk@hartford.edu or call 860.768.4357. In the email  provide your name,  phone number, campus address and the nature of the problem.

 

Problem: I only get channels 3 through 7.

Solution:

  1. The TV is not set to CABLE mode. Set it to CABLE mode. Consult the owners manual for help setting the TV's tuner to CABLE mode. If you do not have the manual, Google the TV brand and model number. Most manufacturers provide downloadable manuals online.
  2. Have the TV "scan" the system for channels. Consult the TV's owner manual for help scanning for channels. If you do not have the manual, Google the TV brand and model number. Most manufacturers provide downloadable manuals online.

 

Problem: I don't get local "network" channels or high-definition channels.

Solution: The TV is not receiving '"high definition" channels. High definition channels are those in the Cable TV Lineup whose channel numbers end in ".1", ".2", ".3", etc. These include several of the network channels. Check the following:

  1. Can you receive channel 23? And channel 37? If so, the HD channels (which occupy frequencies between those to channels) are being delivered to the cable outlet. Continue to the next step.
  2. Verify that the TV's tuner is set to CABLE mode. Consult the owners manual for help setting the TV's tuner to CABLE mode. If you do not have the manual, Google the TV brand and model number. Most manufacturers provide downloadable manuals online.
  3. Have the TV "scan" the system for channels. Note: If your TV prompts for the "type" of cable system, "STD, IRC, HRC," choose "STD." Consult the owners manual for help setting the TV's tuner to CABLE mode. If you do not have the manual, Google the TV brand and model number. Most manufacturers provide downloadable manuals online.

If the TV still won't tune the digital HD channels, either the TV is not equipped with a suitable digital HD tuner, it does not have a built-in "Clear QAM digital HD tuner" - many of the "value" brands of TVs omit this feature (RCA, Westinghouse, Emerson, etc.), or it is not functioning correctly. You could either:

  1. Replace the television with one that does have a built-in "clear QAM" tuner (check the specifications on the manufacturer's website, or ask your salesperson).
  2. Purchase a separate "Clear QAM"-capable cable tuner box, and the required wires to connect it to the TV. OTS has tested these and  they work, although using such a device is less convenient than using a television with the feature built-in.

If the problem persists, contact your RA for assistance. If you still cannot receive the channels, Email the helpdesk@hartford.edu or call 860.768.4357. In the email  provide your name,  phone number, campus address and the nature of the problem.

The University's responsibility for TV service extends only as far as the wall outlet. A technician will verify that a suitable signal is being delivered at the outlet. Our technician is not permitted to adjust or repair any student's equipment. although he will offer advice if possible.