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Frequently Asked Questions

What is LiveSafe?

LiveSafe is a free mobile app made available by the University of Hartford. Designed to prevent crime and enable better incident response, the LiveSafe technology includes an app for smartphone users that is connected to a cloud-based dashboard.

What are the main features of LiveSafe?

The core features include quick tip submittal via text with picture and video attachments (including the option to stay anonymous), live chat with public safety officials, fast access to emergency phone numbers that initiate location tracking when called, a comprehensive safety map that pinpoints incidents on or near campus, and a peer-to-peer tool called SafeWalk that allows friends to watch out for each other through location monitoring and group chat. 

Why would I use this app in an emergency?

So long as you have the ability to make a voice call to report an emergency, you are encouraged to dial our emergnecy number (860.768.7777; ext. 7777 from campus phones) directly. If, however, you are unable to make a direct call due to situational or technical issues, or if you must be discrete, then LiveSafe reporting by voice or messaging becomes advantageous. Additionally, when the emergency button is used to contact or message Public Safety, location services are enabled to help emergency personnel find your location.

If I download LiveSafe, can public safety see my location whenever they want?

No.  When you submit a tip, your current location is only submitted once and is attached to that tip —tracking is not enabled. However, when you use the emergency button, your location is tracked until you stop location tracking within the emergency button screen.

Why do I need to fill out a user profile after downloading LiveSafe?

Filling out the user profile will help Public Safety contact you if additional information is needed after you submit a tip. If you use the emergency button, they will have immediate access to your name and contact information. This is imperative in emergency situations if you lose connection with Public Safety or if your identity is needed because you are in distress.

Is the anonymous feature really anonymous if I have filled out my user profile or if I use the chat feature?

Yes, it is. If you check the "Send Anonymously" box when submitting a tip, your user information will show up as "Anonymous" in all of the fields. For example, even if Public Safety uses the Live Chat feature to obtain additional information, you will still appear as anonymous.

What happens when I click "Call public safety" or "CALL 911" from the Emergency options?

When you click on these emergency options, a confirmation bubble will appear with "call" or "cancel" options. This will help ensure that users do not accidentally call for emergency assistance.

During an emergency on campus, should i choose "CALL PUBLIC SAFETY" OR "CALL 911" after hitting THE EMERGENCY options BUTTON?

"Call Public Safety" is the preferred choice for any emergency that takes place on campus. This will directly connect you to the campus emergency hotline number for the most rapid response.

When I first download LiveSafe, why is the app asking to access my contacts?

The app will ask to access your contacts so you can easily add friends and family members to your LiveSafe contact list for use in SafeWalk.

Do I need to enable location services for LiveSafe for it to work?

Yes. In order for the location-dependent features to work—like SafeWalk, tip submittal, and location tracking during emergency calls and messages – LiveSafe needs to be able to access your location. You will not be actively tracked when the app is not in use and when you are using non-location-dependent features.

What if a tip I submit turns out to be a mistake?

Users will not be penalized for making claims that turn out to be untrue. So long as reports aren't purposefully and falsely claimed, people are encouraged to share information.