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OTS 2015-2016 Annual Work Plan

Project Type

Strategic Goal Alignment

Initiative

Activity & Impact

Priority

Ellucian Owner

University Stakeholder & Executive Sponsor

Estimated Completion

Infrastructure Services

V.Develop a sustainable economic model in order to achieve and then maintain a budget that is in equilibrium.

Bandwidth Management Appliance

Activity:  Replace the existing bandwidth management appliance with a newer model capable of shaping a greater volume of data traffic. 
Impact:  The newer appliance will provide additional functionality for understanding and controlling how bandwidth is currently being utilized so that it can be optimized for the maximum ROI.

1

CIO

Arosha Jayawickrema

Completed

Infrastructure Services

V.Develop a sustainable economic model in order to achieve and then maintain a budget that is in equilibrium.

Backup Upgrade

Activity:  Replace the aging backup system with a newer, faster system, that can handle the increased capacity

Impact:  The new system will decrease the time the backups take and increase the capacity insuring that all critical files are backuped up as scheduled

1

CIO

Arosha Jayawickrema

Fall 2015

Infrastructure Services

V.Develop a sustainable economic model in order to achieve and then maintain a budget that is in equilibrium.

Migrate Phonethon system to VOIP

Activity:  Assist Development with the upgrade of the Ruffalo Cody hardware and software to utilize the new campus VOIP system. Impact:  The VOIP system will provide greater flexibility in locating the Phonathon as it will not be restricted to spaces with enough telephone lines. This will allow Development to utilize the system more often with less restrictions.

2

CIO

Development  Office

Christine Pina

Jennifer Keyo

Completed

Infrastructure Services

IV. Broaden our reputation as a first-choice university.

Wireless Upgrades

Activity:  Upgrade wireless controllers and Access Points targeting the PAC, AAC and the sports center

Impact:  Enhance the student, staff and faculty experience by improving connectivity and speed.

1

CIO

Arosha Jayawickrema

June 2016 -in progress

Strategic and Governance

V.Develop a sustainable economic model in order to achieve and then maintain a budget that is in equilibrium.

Implementation of the proposed IT governance plan

Activity:  Populate the  4 initial committees (ITEC, Admin Sys, Acad Tech, Data Standards) and start the implementation process.
Impact:  Increased community awareness and participation in current OTS initiatives, future direction, and the strategic value of technology in teaching and learning.

1

CIO

Co-Chairs of Info Tech Exec Council:

Arosha Jayawickrema

Sharon Vasquez

Fall 2015

Infrastructure Services

V.Develop a sustainable economic model in order to achieve and then maintain a budget that is in equilibrium.

Implement Single Sign On

Activity:  Implement Single Sign On for as many UHart applications as possible, starting with email, Blackboard, Star Res, CashNet, Banner Self Service
Impact: 

Increase student, staff and faculty satisfaction and productivity, decrease Help Desk calls by reducing the number of passwords to remember.

1

CIO

Arosha Jayawickrema

Fall 2015 - the students are on Okta, some departments have been migrated

Infrastructure Services

V.Develop a sustainable economic model in order to achieve and then maintain a budget that is in equilibrium.

Migrate Blackboard Authentication to Active Directory

Activity:  Migrate the logins for Blackboard to Active Directory Impact:  Increase student, staff and faculty satisfaction and productivity, decrease Help Desk calls by reducing the number of passwords to remember.

1

CIO

Arosha Jayawickrema

Spring 2016

Infrastructure Services

V.Develop a sustainable economic model in order to achieve and then maintain a budget that is in equilibrium.

Active Directory Domain Consolidation

Activity:  Reduce the current 3 Active Directory Domains to 1

Impact:  Implement newer management techniques that will provide increased efficiencies and reduce the current overhead and management of the existing system

1

CIO

Arosha Jayawickrema

Dec 2015 - progress , students have been migrated and several offices have been migrated

Infrastructure Services

V.Develop a sustainable economic model in order to achieve and then maintain a budget that is in equilibrium.

Automatic mapping of printers

Activity:  Create a new print server to manage access to all campus network printers

Impact:  Eliminate the need to access personal computers to map printers, control access to the printers through a central location, increasing the speed with which a printer can be mapped. Also provides increased security for printing access.

3

CIO

Arosha Jayawickrema

Dec 2015

Infrastructure Services

V.Develop a sustainable economic model in order to achieve and then maintain a budget that is in equilibrium.

Centralized Management of Anti Virus

Activity:  Migrate from the current model of individual Anti-virus management to a centralized server based management of Anti-Virus

Impact:  Decrease the risk of a campus wide virus by allowing OTS to ensure that updates are taking place.

2

CIO

Arosha Jayawickrema

Dec 2015

Infrastructure Services

V.Develop a sustainable economic model in order to achieve and then maintain a budget that is in equilibrium.

Automatic mapping of Network Shares

Activity:  Configure Active Directory to automatically map network drives based on a person’s role and security assignment.
Impact:  Reduces the risk of inappropriate access to network folders

3

CIO

Arosha Jayawickrema

June 2016

Infrastructure Services

V.Develop a sustainable economic model in order to achieve and then maintain a budget that is in equilibrium.

Server Upgrades

Activity:  Upgrade Library servers.
Impact:  Improve library’s ability to process InterLibrary Loans

2

CIO

Dean of the Libraries:

Randi Ashton-Prittig

Fall 2015

Application Services

V.Develop a sustainable economic model in order to achieve and then maintain a budget that is in equilibrium.

Banner Upgrades

Activity:  Upgrade the following systems

Banner General to 8.7 or 8.7.2

Banner Student to 8.7

Banner Self Service (Student, General & WebTailor) to current version

Faculty and Advisor Self Service

Impact: Ensure that systems are up to date to ease implementation of Banner XE.

1

Cindy Greene

Arosha Jayawickrema

Dec 2015

Strategic and Governance

V.Develop a sustainable economic model in order to achieve and then maintain a budget that is in equilibrium.

Project Request/Project Management Process

Activity:  Develop, document, and communicate a manageable means by which members of the UHart community can initiate a project with OTS. 
Impact:  Creating a central collection point for project requests will enable OTS to be more responsive to the community and increase efficiency by capturing key information required for budget and scheduling decisions prior to the actual start of a project.

1

CIO

ITEC

Arosha Jayawickrema

Sharon Vasquez

Fall 2015

Application Services

V.Develop a sustainable economic model in order to achieve and then maintain a budget that is in equilibrium.

Oracle upgrade

Activity:  Upgrade Oracle to at least 11.2g to allow for the implementation of XE modules.
Impact:  Enhance the student experience by providing a robust level of connectivity that will allow for multiple devices per student anywhere on campus.

1

CIO



Arosha Jayawickrema

Fall 2015

Application Services

V.Develop a sustainable economic model in order to achieve and then maintain a budget that is in equilibrium.

UC4 upgrade

Activity:  Upgrade to the current version of UC4.
Impact:  Improves coordination with Java clients, decreasing the number of issues that the users encounter.

2

CIO

Arosha Jayawickrema

Dec 2015

Application Services

V.Develop a sustainable economic model in order to achieve and then maintain a budget that is in equilibrium.

Webforms Server update

Activity:  Upgrade to the current version

Impact:  Improves coordination with Java clients, decreasing the number of issues that the users encounter.

2

CIO

Arosha Jayawickrema

Jan 2016

Application Services

V.Develop a sustainable economic model in order to achieve and then maintain a budget that is in equilibrium.

Argos Upgrade

Activity:  Complete the upgrade that is currently in progress to the most current version of Argos
Impact:   Allow access to current features.

2

CIO

Arosha Jayawickrema

July 2015

Application Services

V.Develop a sustainable economic model in order to achieve and then maintain a budget that is in equilibrium.

Upgrade Document Imaging System

Activity:  Complete the upgrade of the Document Imaging System (BDMS) to the current version

Impact:  Provide more offices with access to the system, allowing for greater electronic storage and paper storage reduction

2

CIO

Arosha Jayawickrema

Fall 2015

Strategic and Governance

V.Develop a sustainable economic model in order to achieve and then maintain a budget that is in equilibrium.

Information Technology Security Awareness Education Program

Activity:  Develop an IT security awareness training program.
Impact:  Increased community awareness and understanding of the not only the potential threats to institutional and personal information, but the tools and best practices to mitigate those threats as well.

4

CIO

ITEC

Arosha Jayawickrema

June 2016

Strategic and Governance

I.Challenge and support students in a distinctive educational environment that links the academic core to career ready learning outcomes through engaging them in best practices in teaching and learning.

Implement Technology Conference

Activity:  Create a campus technology conference to introduce new technologies to the campus community
Impact:  Increased community awareness and understanding of technology available to them and to increase utilization of UHart technology

1

CIO

Arosha Jayawickrema

June 2016

Application Services

V.Develop a sustainable economic model in order to achieve and then maintain a budget that is in equilibrium.

Work Flow revitalization

 Activity:  Review and implement with additional offices on campus

Impact:  Reduce the current paper, telephone and email traffic and increase accountability

3

CIO

Arosha Jayawickrema

June 2016

Strategic and Governance

IV. Broaden our reputation as a first-choice university.

Create IT Strategic Plan

Activity:  Create and IT Strategic Plan that aligns with the UHart Strategic Plan.
Impact:  Improve alignment of IT processes and projects with UHart’s goals

1

CIO

ITEC

Arosha Jayawickrema

Sharon Vasquez

June 2016

Strategic and Governance

V.Develop a sustainable economic model in order to achieve and then maintain a budget that is in equilibrium.

Comprehensive ITS Policy Review

Activity:  Review and update all University policies pertaining to OTS.  Establish an on-going review process to ensure that policies are regularly examined and modified based on current technology trends and uses.
Impact:  Current policies will reduce the University’s liability exposure and ensure that emerging technologies and any attendant threats or concerns are included and addressed.

3

CIO

ITEC

Arosha Jayawickrema

On-going

Academic Services

IV. Broaden our reputation as a first-choice university.

Lab and classroom upgrades

Activity:  Upgrade of a portion of UHart’s computer labs and smart classrooms

Impact:  Improved access to technology for students and faculty

1

CIO

Sharon Vasquez

Arosha Jayawickrema

On-going