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Cable Troubleshooting

Residents are responsible for providing their own digital cable-ready TV equipment and the coaxial cable from their TV to the outlet. All TV channels are transmitted without encryption - no descrambler is needed. The system hosts approximately 30 channels. The channel line-up is listed here.

Note that in order to receive the digital high-definition channels, you must have either:

  • A high definition (HD) television with a built-in digital HD cable ("Clear QAM") tuner
  • A television with a separate digital HD cable (a.k.a., "Clear QAM") tuner box

If your television does not receive all of the channels on the Cable TV Line-Up, see the troubleshooting steps below. If you cannot resolve the problem, contact your RA for assistance - he or she may be able to help. If you still cannot receive the channels, you can email OTS at helpdesk@hartford.edu or call 860.768.4357. In your email be sure to provide your name, best phone number to be reached at, your campus address and the nature of your problem.

Troubleshooting Steps

Problem: I can't find the cable outlet in my suite/room.

Solution: Contact your RA for help locating the outlet.

Problem: The cable TV outlet is damaged/broken.

Solution: Email helpdesk@hartford.edu or call 860.768.4357. In your email be sure to provide your name, best phone number to be reached at, your campus address and the nature of your problem.

Problem: I only get channels 3 through 7.

Solution:

1. Your TV is not set to CABLE mode. Set it to CABLE mode. Consult your TV's owner manual for help setting your TV's tuner to CABLE mode. If you do not have the manual, Google your TV brand and model number. Most manufacturers provide downloadable manuals online. 

2. Have your TV "scan" the system for channels. Consult your TV's owner manual for help scanning for channels. If you do not have the manual, Google your TV brand and model number. Most manufacturers provide downloadable manuals online.

Problem: I don't get many of the local "network" channels nor any of the high-definition channels.

Solution: Your TV 1s not receiving '"high definition" channels. High definition channels are those in the Cable TV Line-up whose channel numbers end in ".1", ".2", ".3", etc. These include several of the network channels. Check the following: 

1. Can you receive channel 23? And channel 37? If so, the HD channels (which occupy frequencies between those to channels) are being delivered to your cable outlet. Continue to the next step.

2. Verify that your TV's tuner is set to CABLE mode. Consult your TV's owner's manual for help setting your TV's tuner to CABLE mode. If you do not have the manual, Google your TV's brand and model number. Most manufacturers provide downloadable manuals on line.

3. Have your TV "scan" the system for channels. Note: If your TV prompts for the
"type" of cable system, such as "STD, IRC, HRC," choose "STD." Consult your TV's owner's manual for help scanning for channels. If you do not have the manual, Google your TV's brand and model number. Most manufacturers provide downloadable manuals on line.

If your TV still won't tune the digital HD channels, either your TV is not equipped with a suitable digital HD tuner, it does not have a built-in "Clear QAM digital HD tuner" - many of the "value" brands of TVs omit this feature (RCA, Westinghouse, Emerson, etc.), or it is not functioning correctly. You could either:

1. Replace the television with one that does have a built-in "clear QAM" tuner (check the specifications on the manufacturer's website, or ask your salesperson).

2. Purchase a separate "Clear QAM"-capable cable tuner box. and required wires to connect it to your TV. OTS has tested such a box that seems to do the trick, although using such a device is less convenient than using a television with the feature built-in. 

If all else fails, contact OTS at:

860.768.4357 or helpdesk@hartford.edu

Note that the University's responsibility for TV service extends only as far as the wall outlet. A technician will verify that a suitable signal is being delivered at the outlet. Our technician is not permitted to adjust or repair any student's equipment. although he will offer advice if possible.