Apply

Takeout Service

Want to reduce your person-to-person contact when using library materials? Don't have time to pull items from the shelves on your own? Use the Libraries' Takeout service! Just request items through the library catalog or by contacting us directly, wait for an email indicating your items are ready, then visit the circulation desk to pick up your items.

Jump to: How it Works | Frequently Asked Questions

How it Works

Make a Request

detailed catalog record, arrow pointing to Place request in right menu

In the catalog record, select "Place request."

  1. Search the library catalog for the item(s) you need.
  2. Click on an item in your search results to see the detailed description.
  3. At the right side of the page, click "Place request."
  4. Log in. Your username is your ID number, and your default password is your last name, properly capitalized. (We recommend you change it to something more secure.)
request screen, arrows pointing to pickup location and place request

On the request screen, choose a pickup library and place your request.

  1. At the top right of the request screen, choose your pickup library.
  2. Leave the other drop-down menu set to "Next available" UNLESS your item has multiple volumes. In that case, select "Choose a copy" in the drop-down menu, then select the volume(s) you need. 
  3. Click "Place request."

Have questions? Prefer to request materials by phone or email? Contact the appropriate library for help:

Mortensen Library (most subjects)
860.768.4264
Libref@hartford.edu

Allen Library (music and dance)
860.768.4491
Lwollenbe@hartford.edu

Pick Up Your Materials

You will receive an email when your materials are ready to be picked up. Most requests will be fulfilled within 24 hours Monday through Friday, though many requests will be available sooner. Bring your university ID to the circulation desk of your chosen pickup library, and a library staff member will check out the items to you.

Frequently Asked Questions

Request Items

What materials are eligible for takeout? 

Most books, scores, DVDs, CDs, and other regularly-circulating materials are eligible for takeout.

Reference and reserve items (including textbooks), laptops, equipment, journals, and other non-circulating materials are not eligible for takeout.

Can I make a request by phone or email?

Yes! Just contact the appropriate library.

Pick Up Requests

How long will it take for my requests to be ready?

Most requests will be processed within 24 hours Monday through Friday, though many requests will be available sooner. However, if you request something currently checked out to another patron, it may take several weeks or longer before the item is ready. If it's been 24 hours and you haven't received an email, please contact us so we can look into your request! 

Where do I go to pick up my requests?

Visit the circulation desk of your chosen pickup library. The Mortensen circulation desk is just inside the front doors of the Harrison Libraries' building, and the Allen circulation desk is on the lower level. See floorplans and hours.

How long will you hold my requests?

Once your request is filled, we will generally hold your items at the circulation desk for one week, after which we will cancel the requests and return materials to the shelves. If you need more time to pick up your items, please contact the appropriate library.

Special Requests

Can I request an item that's checked out to someone else?

Yes, but it will not be available until the current patron returns the item. If you need it before the due date listed in the catalog, contact the appropriate library. We will look into getting the item back sooner or requesting a copy through Interlibrary Loan. Please note this process make take 1-2 weeks.

Can someone else pick up my requests for me?

It is best for you to pick up your own requests. If this is not possible, and especially if you need assistance due to isolation or quarantine, please contact the appropriate library to discuss alternate arrangements.

I'm studying remotely. Can the library mail my requests to me?

We may be able to mail some materials. Please contact a librarian to discuss your needs:

Mortensen Library (most subjects)
Nick Wharton
860.768.4403 
wharton@hartford.edu 

Allen Library (music and dance)
Lisa Wollenberg
860.768.4840
Lwollenbe@hartford.edu

Get Help

I don't see a "Place request" button for the item I want. How do I request it?

That item is likely not eligible for Takeout. Try a different item, or contact us for help.

I can't find the item I need in the catalog. Can someone help me?

Of course! Chat with us online—click the yellow "Ask Us!" button at the right of your screen—or contact a librarian via email or phone.

How do I log into my library account?

Open the library catalog, select "My account" at the top right, then select "Log in." Your username is your university ID number. Your default password (unless you've changed it) is your last name, properly capitalized. If that doesn't work, try resetting your password: open the catalog, select "My account" in the top right corner, then select "Forgot Password?"

If you need more help, contact the Mortensen or Allen Library.