Alumni Profile - Erik Goldschmidt Wexler
When Erik Goldschmidt Wexler thinks about offering patients quality health care, he tends to think first about the people providing the care.
Wexler, who graduated from Hillyer in 1983, is president and chief operating officer of Northwest Hospital, a large community hospital near Baltimore. He’s also a senior vice president at LifeBridge Health, a health care services company which includes Northwest.
In his job overseeing Northwest’s operations, Wexler sees an absolute correlation between happy employees and good patient care, so much of his job focus goes into finding ways to enhance employee morale. “Employee happiness translates into patient satisfaction,” he says.
Northwest offers a scholarship program for the children of employees and is exploring the possibility of providing assistance to employees in buying or renovating homes near the hospital. Wexler also advocates a healthy work-life balance. “I ask people to think of their family and friends first. If employees have a restful time away from work, they come back refreshed. Then everybody benefits.”
Wexler, who also received a B.A. and an M.B.A. from the University of Hartford, says Hillyer helped him gain the confidence he needed to be successful in both his academic and professional life.
Success is evident in the results of Wexler’s leadership at Northwest Hospital. The hospital gets high scores in employee and patient satisfaction ratings, in profitability, and in a national ranking of 4500 hospitals assessing medical outcomes and operational efficiencies.
For these scores, Wexler gives credit to Northwest’s employees. “They’re compassionate; they listen; they pay attention to details. Our goal is to have our patients walk out of here saying their experience exceeded their expectations.”