There are a lot of questions that come up when you are living on campus—what do I do if I lose my key? How do I request to change rooms? How can I request for something to get fixed in my room? Find the answers below.
If you can’t find the answer to your question, please contact us.
When you reside in most on-campus housing, you will use your University of Hartford student ID card to access the exterior door of your assigned residence hall. In addition, you will receive one or two keys, depending on your housing assignment, to access the suite floor, apartment, and/or bedroom doors.
Are you locked out?
For assistance stop by the Office of Residential Life during the hours of 8:30 a.m. to 4:30 p.m. From 4:30-7:30 p.m. you can call Public Safety 860-768-7985. After 7:30 p.m. contact your resident assistant on duty.
You will be asked to provide your student ID or an alternate form of identification.
Your room assignment will be verified.
You may incur a lock-out charge. Below is the schedule of charges. The charges apply for the full academic year.
Lock out charges:
First lock out: no charge
Second lock out: $10
Third lock out: $15
Fourth lock out: $20
Fifth lock out: $25
Have you lost your keys?
Come to the Office of Residential Life between the hours of 8:30 a.m. to 4:30 p.m.
You will be asked to provide your student ID or an alternate form of identification.
You will have 72 hours after you complete the lost key form to continue looking for your lost key.
Your room assignment will be verified prior to issuing a temporary key. Keys cannot be issued to friends or relatives.
The cost of a lock change is always the responsibility of the resident and it applies whether your key is lost or stolen.
Temporary keys are to be returned when new keys are issued.
Per occurrence in the Complexes: $120
Per occurrence in the Village Apartments: $150
Emergency lock change on weekends: $180-$240
Safety tip: you should not prop doors or leave your residence hall door unlocked for any reason, including a lost key.
When you move into your room, suite, or apartment, you will have the opportunity to complete a room condition report to report any damage in your space. This report is kept on file and updated when you move out. If there is new damage, you (and possibly your roommates) will receive notification that you have been charged. Damage appeals are available after damage billing has begun.
Failure to follow appropriate check-in or check-out procedures, or to leave by the officially stated time, may result in a $50 fee for improper check-out. Students will be notified of the check-in and check-out procedures by the Office of Residential Life.
We encourage that all students complete a Roommate Agreement and attempt to talk through their conflict before requesting a room change. Your Resident Assistant (RA) or Resident Director (RD) can help with this.
If you do decided to request a room change, the process opens around the third week of the fall and spring semesters.All Room Change Request forms are located in your Roompact.com account. You must log into Roompact to view and complete these forms. After you complete this request, your Resident Director (RD) will be in touch in 2-3 business days to discuss your request and talk about next steps.
If you have any questions, contact your Resident Director (RD) or Residential Life.
Send an email from your Hartford email account to firstname.lastname@example.org notifying us of your intention to cancel housing.
The Office of Residential Life follows the University of Hartford tuition refund schedule which you can find here.
You must return your key(s) to the Office of Residential Life after you remove all items from your room/suite/apartment.
Below you will find links for the medical housing request process. All requests will be processed by the Dean of Students office.
Spring 2019 Medical Housing Request (Current Students ONLY).
The form for new incoming students to request Medical Housing accommodations will be available after May 1, 2019 for the 2019-2020 year. You can still start the process by completing your Housing Application through your Self-Service account, as this is required by all students who live on campus
If you live on campus in the fall and are continuing your studies in the spring, you can apply for Winter Term housing as long as you are registered for at least one in-person Winter Term course (on-line classes do not count), you are working on campus during Winter Term, or if you are an international student.
How to apply:
- Please fill out a housing application by logging into the Self-Service Center using your University of Hartford ID and password. After you log in, click on the student tab at the top left side of the page, then on Residential Life. This will take you to the housing portal, where you can fill out and submit your housing application.
- If you have not already, you must pay your housing deposit of $150 in the Self-Service Center. Click on the student tab on the top left side of the page, then student financial records.
- Winter housing will open one day before the start of Winter Term classes.
- Please note that during Winterterm no meal plans are offered from campus Dining Services.
- Students found to be residing in a room without appropriate authorization will be charged the per-day rate and will be removed from campus housing.
You are able to apply for Summerterm housing if you are either enrolled in an in-person Summerterm class, working full-time for a University department, you are interning for credit locally, or is an international student.
Steps to apply for Summer housing?
- Please fill out a housing application by logging into the Self-Service Center using your University of Hartford ID and password. After you log in, click on the student tab at the top left side of the page, then on Residential Life. This will take you to the housing portal, where you can fill out and submit your housing application. Remember to apply for each term.
- If you haven’t already, you must pay your housing deposit of $150 in the Self-Service Center. Click on the student tab on the top left side of the page, then student financial records.
If approved for summer housing, you pay on a weekly basis. Summer rates are $236 per week for a single room and $202 per week for a double room. Summer Term housing is not available in August.
Living and sharing space with others requires communication and setting up a shared set of expectations. The Office of Residential Life helps facilitate this process by providing Roommate Agreements for all roommates and suite/apartment mates to complete. These help get the conversation with your roommates started and set up expectations for your space together.
Roommate Agreements are available online through your Roompact.com account. You need to log in with your Roompact username and password, which is emailed to your University of Hartford email after move-in.
Agreements are living, not static, and we encourage you and your roommates to revisit them whenever needed to re-negotiate your shared living space and expectations. If you need help navigating this conversation or talking through issues you have with your roommate, please reach out to your resident Assistant (RA). You RA is here to support you and all residents in your community as you adjust to living in your community.
Residents are expected to leave their housing assignment at the end of each semester within 24 hours of their last final or by the date University housing closes for the semester. This date can be found in the academic calendar and will be in email and UNotes leading up to the end of the semester. We expect that students take these dates into account when planning for the end of the semester.
The form will be available in July.
The Office of Residential Life will review your request and respond within 2-3 business days.
Reasons for requests could include transportation issues, working on campus, or participating in graduation activities.
Residents can request to move into their campus housing a few days before the residence halls open for the semester. Reasons for requests could include working on campus, interning locally for credit, or academic commitment. The Office of Residential Life may require verification from your professor/advisor/supervisor before approving your request.
The returning students looking to request to arrive early must complete the form found here.
New students looking to request to arrive early must email email@example.com for consideration.