Coronavirus Update

In-person classes will not resume for the spring semester or Summerterm. Classes are being offered through remote instruction. Find full details of changes to the University’s schedule and operations, and additional information regarding our response to COVID-19 at

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Housing Resources

There are a lot of questions that come up when you are living on campus—what do I do if I lose my key? How do I request to change rooms? How can I request for something to get fixed in my room? Find the answers below.

If you can’t find the answer to your question, please contact us. 


Key Information

Room access

When you reside in most on-campus housing, you will use your University of Hartford student ID card to access the exterior door of your assigned residence hall. In addition, you will receive one or two keys, depending on your housing assignment, to access the suite floor, apartment, and/or bedroom doors.  

Are you locked out?

For assistance stop by the Office of Residential Life during the hours of 8:30 a.m. to 4:30 p.m. From 4:30-7:30 p.m. you can call Public Safety 860.768.7985. After 7:30 p.m. contact your resident assistant on duty.

  • You will be asked to provide your student ID or an alternate form of identification.

  • Your room assignment will be verified.

  • You may incur a lock-out charge. Below is the schedule of charges. The charges apply for the full academic year.

Lock out charges:

  • First lock out: no charge

  • Second lock out: $10

  • Third lock out: $15

  • Fourth lock out: $20

  • Fifth lock out: $25

Have you lost your keys?

  • Come to the Office of Residential Life between the hours of 8:30 a.m. to 4:30 p.m.

  • You will be asked to provide your student ID or an alternate form of identification.

  • You will have 72 hours after you complete the lost key form to continue looking for your lost key.  

  • Your room assignment will be verified prior to issuing a temporary key. Keys cannot be issued to friends or relatives.

  • The cost of a lock change is always the responsibility of the resident and it applies whether your key is lost or stolen.

  • Temporary keys are to be returned when new keys are issued.


  • Per occurrence in the Complexes: $120

  • Per occurrence in the Village Apartments: $150

  • Emergency lock change on weekends: $180-$240

Safety tip: you should not prop doors or leave your residence hall door unlocked for any reason, including a lost key.

Damage Appeals

Room Damage

When you move into your room, suite, or apartment, you will have the opportunity to complete a room condition report to report any damage in your space. This report is kept on file and updated when you move out. If there is new damage, you (and possibly your roommates) will receive notification that you have been charged. Damage appeals are available after damage billing has begun.

Failure to follow appropriate check-in or check-out procedures, or to leave by the officially stated time, may result in a $50 fee for improper check-out. Students will be notified of the check-in and check-out procedures by the Office of Residential Life.

Report A Facility Problem

Report a Facilities Issue in your room/suite/apartment.

Report a Laundry Issue.

Request A Room Change

We encourage that all students complete a Roommate Agreement and attempt to talk through their conflict before requesting a room change. Your Resident Assistant (RA) or Resident Director (RD) can help with this.

If you do decided to request a room change, the process opens around the third week of the fall and spring semesters.All Room Change Request forms are located in your account. You must log into Roompact to view and complete these forms. After you complete this request, your Resident Director (RD) will be in touch in 2-3 business days to discuss your request and talk about next steps.

If you have any questions, contact your Resident Director (RD) or Residential Life.

Cancelling Housing

Send an email from your Hartford email account to notifying us of your intention to cancel housing. Notifications of withdrawal received before July 1 are eligible for a refund of the $150.00 housing deposit if there is no remaining balance on the student’s account.

The Office of Residential Life follows the University of Hartford tuition refund schedule which you can find here

You must return your key(s) to the Office of Residential Life after you remove all items from your room/suite/apartment.

Medical Housing Requests

Below you will find links for the medical housing request process. All requests will be processed by the Dean of Students office.

Academic Year 2020-2021 Medical Housing Request (Current Students ONLY)

The form for new incoming students to request Medical Housing accommodations will be available after May 1, 2020 for the 2020-2021 year. You can still start the process by completing your Housing Application through your Self-Service account, as this is required by all students who live on campus.

Winter Term Housing

If you live on campus in the fall and are continuing your studies in the spring, you can apply for Winter Term housing as long as you are registered for at least one in-person Winter Term course (on-line classes do not count), you are working on campus during Winter Term, or if you are an international student.

How to apply:

  1. Please fill out a housing application by logging into the Self-Service Center using your University of Hartford ID and password. After you log in, click on the student tab at the top left side of the page, then on Residential Life. This will take you to the housing portal, where you can fill out and submit your housing application.
  2. If you have not already, you must pay your housing deposit of $150 in the Self-Service Center. Click on the student tab on the top left side of the page, then student financial records.

Important information:

  • Winter housing will open one day before the start of Winter Term classes.
  • Please note that during Winterterm no meal plans are offered from campus Dining Services.
  • Students found to be residing in a room without appropriate authorization will be charged the per-day rate and will be removed from campus housing.

Summer Term Housing

You are able to apply for Summerterm housing if you are either enrolled in an in-person Summerterm class, working full-time for a University department, you are interning for credit locally, or is an international student.

Steps to apply for Summer housing?

  1. Please fill out a housing application by logging into the Self-Service Center using your University of Hartford ID and password. After you log in, click on the student tab at the top left side of the page, then on Residential Life. This will take you to the housing portal, where you can fill out and submit your housing application. Remember to apply for each term.
  2. If you haven’t already, you must pay your housing deposit of $150 in the Self-Service Center. Click on the student tab on the top left side of the page, then student financial records.

If approved for summer housing, you pay on a weekly basis. Summer rates are $236 per week for a single room and $202 per week for a double room. Summer Term housing is not available from the end of Summer Session II through move in for the fall semester.

Roommate Agreements

Living and sharing space with others requires communication and setting up a shared set of expectations. The Office of Residential Life helps facilitate this process by providing Roommate Agreements for all roommates and suite/apartment mates to complete. These help get the conversation with your roommates started and set up expectations for your space together.

Roommate Agreements are available online through your account. You need to log in with your Roompact username and password, which is emailed to your University of Hartford email after move-in.

Agreements are living, not static, and we encourage you and your roommates to revisit them whenever needed to re-negotiate your shared living space and expectations. If you need help navigating this conversation or talking through issues you have with your roommate, please reach out to your resident Assistant (RA). You RA is here to support you and all residents in your community as you adjust to living in your community.

Request to Stay Late

Residents are expected to leave their housing assignment at the end of each semester within 24 hours of their last final or by the date University housing closes for the semester. This date can be found in the academic calendar and will be in email and UNotes leading up to the end of the semester. We expect that students take these dates into account when planning for the end of the semester.

The form will be available in July. 

The Office of Residential Life will review your request and respond within 2-3 business days.

Reasons for requests could include transportation issues, working on campus, or participating in graduation activities.

Request to Arrive Early

Residents can request to move into their campus housing a few days before the residence halls open for the semester. Reasons for requests could include working on campus, interning locally for credit, or academic commitment. The Office of Residential Life may require verification from your professor/advisor/supervisor before approving your request.

The returning students looking to request to arrive early must complete the form found here.

New students looking to request to arrive early must email for consideration.

Residential Assistants (RA) Needed for 2020-2021

As a Residential Assistant, you have a variety of responsibilities, including facilitating community development, educating and connecting students with resources, enforcing institutional policies, and planning community builders, and much more. Prior to completing your online Residential Assistant application, please read the information below to ensure you have a full understanding of the position and its responsibilities.

Required Qualifications

Required Skills:
  • Enrolled as a full-time undergraduate (minimum of 12 credits) student. Graduate students are not eligible for the position.
  • Obtain sophomore or higher standing by the start of the fall 2020 semester. Applicants must also have completed at least one full semester at the University of Hartford by the start of the fall 2020 semester. 
  • Have a 2.75 cumulative GPA or higher by the end of the spring 2020 semester. Any applicant that does not meet the GPA requirement will not be eligible for consideration until they raise their cumulative GPA to a 2.75.
  • Obtain/maintain satisfactory academic progress as defined by your specific college and/or program of study.
  • Eligible to receive financial assistance from the University of Hartford (In most cases 99.9% of students at the University are considered eligible – You do not need to currently receive financial aid, you just need to be eligible for financial assistance). Residential Assistants are compensated with room and board and students who are not eligible for this form of compensation are, unfortunately, not able to be considered for the position.
  • No significant or repeated violations of University Code of Student Conduct or University Housing Agreement. Each applicant’s student conduct and housing records will be reviewed.
  • Commit to taking no more than one night course a semester. The Office of Residential Life views a night course as any class that occurs, in any part, after 7:20 pm.
  • Limit additional employment and extra-curricular activities to 20 hours per week (on or off campus). 


  • December 13, 2019: Priority Deadline; meaning if you are selected to move along in the process, you will receive preference in signing up for a group process time slot.
  • January 22, 2020: Application Deadline is at 11:59 p.m.
  • February 8, 2020: RA Group Process Day in Gengras Student Union from 9:30 a.m. - 4:30 p.m. People will be invited to participate and be notified through their Hartford email.
  • After Group Process Day, selected candidates will be asked to participate in a full interview, and will be given the choice of the following times: 
    • February 26: RA Interviews in Gengras Student Union from 10 a.m. - 6 p.m.
    • February 27: RA Interviews in Gengras Student Union from 10 a.m. - 6 p.m.
    • February 28: RA Interviews in Gengras Student Union from 10 a.m. - 6 p.m.
  • March 12, 2020: Notification of RA appointments to your Hartford email.
  • March 24, 2020: Acceptance forms are due.

How to Apply

Complete the following:

Submit your online Resident Assistant Application for Employment. Handwritten or printed applications will not be accepted.

All applications MUST be submitted by Jan. 25, 2020 for consideration.

What is required to complete the application?
  • Submit demographic, academic, personal, and extracurricular information about yourself.
  • Provide the email for one reference who can attest to your character and work ethic. Residential Assistants, graduate assistants, and Residential Life staff are not eligible to serve as a reference.
  • As part of the online application you will need a current resume and cover letter. The career Studio can assist you in developing these materials.
  • If you want to be considered for a position in Hawk Hall, you will need to identify your residential learning community preference in your application.
Group Process Day

Invited applicants are required to participate in our mandatory Residential Assistant Group Process Day on Saturday, February 8, 2020. The event is split into two shifts (10 a.m. - 12:15 p.m. and 1:15 p.m. - 3:30 p.m.) and consist of a variety of observed group activities.


Selected applicants must participate in an RA interview. You will interview with each of our six resident directors one on one. Resident directors directly supervise resident assistants.

You will be notified of your employment status before March 14, 2019.

Resources and Support

In an effort to assist RA applicants, the following resources have been created:

Resident Assistant Tabling Session

Held at The Commons on:

  • Thursday October 17, 2019 from 12 p.m. - 1:30 p.m.
  • Tuesday October 29, 2019 from 2:30 p.m. - 4 p.m.
  • Monday November 18, 2019 from 6 p.m. - 7:30 p.m.
  • Thursday December 5, 2019 from 12 p.m. - 1:30 p.m.
  • Tuesday January 21, 2020 from 10 a.m. - 11:30 a.m.
RA Cover Letter and Resume Support

Do you need help writing your resume or cover letter? Do you want to tweak it for the RA position? Attend one of the Resume Labs, Cover Letter Strategies or Interview Essentials sessions at the Career Studio. These sessions can be found on their calendar sessions on either topic.


Compensation for the Resident Assistant position includes a housing assignment in a single occupancy room (note that exceptions to the single room may be made for unforeseen circumstances) and meal plan.

The Office of Residential Life does not provide compensation for any fees or deposits that may come with being a residential student. RAs are not able to alter their compensation package, which includes changing their housing assignment.

Please note that the Office Residential Life may move your assignment at any point to meet the needs of the department.

Good Things to Know


You are placed in a specific area and are tentatively assigned to buildings based on the need of the community and department. All Resident Assistant assignments are tentative as the Office of Residential Life reserves the right to move a Residential Assistant for a departmental or University need. If selected, your specific housing assignment is a designated staff assignment and can only be occupied while you are employed in the role. Requests for special housing accommodations will be reviewed, however we cannot guarantee they can be accommodated as Residential Assistants are placed in specific rooms.


Anyone selected for the RA position is expected to recognize the RA position as your primary non-academic responsibility. Scheduling of staff meetings, duty nights, supervision and all other RA duties takes precedence over all other non-academic commitments, including outside employment and extra-curricular activities. RAs are expected to limit outside employment to no more 20 hours a week.

Staff Training and Development

Residential Assistants are mandated to attend all staff training and development activities as outlined in the RA position description. These training activities are mandatory and essential to your success within the position. Our two main training programs consist of the Resident Assistant Training, which happens during August, and RA Winter Training, which occurs in January. In both training programs staffs are scheduled from 9 a.m. to 10p.m. each day. These are extensive training sessions and RAs are informed that they are expected to suspend all activities during this timeframe to ensure they can participate fully. RAs that are unable to attend these training and development activities may be subject to disciplinary action, which may include termination from the position.

Student Leadership Positions

Residential Assistants are encouraged to be active leaders within our campus community. As a result we support RAs being engaged in extracurricular activities, such as being involved in a student organization, serving as a Red Key, Red Cap* competing as a student athlete, etc.

RAs need to understand that the RA position takes priority above all forms of outside employment and extra-curricular involvement. In most cases, Residential Assistants are able to manage their position and their student leadership roles successfully. However in situations where this is not the case, the Residential Assistant will be expected to either decrease their level of involvement or step down from the Residential Assistant position.

Due to conflicting demands between the responsibilities of Residential Assistants and Red Caps, any applicant who accepts both a Residential Assistant and Red Cap position will be allowed to serve as a Red Cap for sessions 1 through 4 only. RAs that are hired as Red Caps will not be able to assist with orientation session 5 or Move-in Weekend.

The Office of Orientation is in agreement and will excuse RAs who are hired as Red Caps from assisting with session 5 and Move-in Weekend.