There are a lot of questions that come up when you are living on campus—what do I do if I lose my key? How do I request to change rooms? How can I request for something to get fixed in my room? Find the answers below.
If you can’t find the answer to your question, please contact us.
When you reside in most on-campus housing, you will use your University of Hartford student ID card to access the exterior door of your assigned residence hall. In addition, you will receive one or two keys, depending on your housing assignment, to access the suite floor, apartment, and/or bedroom doors.
Are you locked out?
For assistance stop by the Office of Residential Life during the hours of 8:30 a.m. to 4:30 p.m. From 4:30-7:30 p.m. you can call Public Safety 860.768.7985. After 7:30 p.m. contact your resident assistant on duty.
You will be asked to provide your student ID or an alternate form of identification.
Your room assignment will be verified.
You may incur a lock-out charge. Below is the schedule of charges. The charges apply for the full academic year.
Lock out charges:
- Lock Out Fee: $25
- Improper Lock Out Fee: $150
Have you lost your keys?
Come to the Office of Residential Life between the hours of 8:30 a.m. to 4:30 p.m.
You will be asked to provide your student ID or an alternate form of identification.
You will have 72 hours after you complete the lost key form to continue looking for your lost key.
Your room assignment will be verified prior to issuing a temporary key. Keys cannot be issued to friends or relatives.
The cost of a lock change is always the responsibility of the resident and it applies whether your key is lost or stolen.
Temporary keys are to be returned when new keys are issued.
Per occurrence in the Complexes: $120
Per occurrence in the Village Apartments: $150
Emergency lock change on weekends: $180-$240
Safety tip: you should not prop doors or leave your residence hall door unlocked for any reason, including a lost key.
At the beginning of the year, and as students check out of their housing assignment, Residential Life and/or Facilities team members inspect each housing unit. Students are encouraged to inspect the space themselves and are giving an opportunity to record the condition of their housing unit. If a student fails to submit this information, it is the University's expectation that the housing unit is in the condition on record.
When you move into your room, suite, or apartment, you will have the opportunity to complete a room condition report to report any damage in your space. This report is kept on file and updated when you move out. If there is new damage, you (and possibly your roommates) will receive notification that you have been charged. Damage appeals are available after damage billing has begun.
Failure to follow appropriate check-in or check-out procedures, or to leave by the officially stated time, may result in a $150 fee for improper check-out. Students will be notified of the check-in and check-out procedures by the Office of Residential Life.
Students who feel a lost key, improper checkout, and/or damage charge is unjustified, or who have evidence that they did not cause the damage, are able to submit a Damage Billing Appeal. Please note students cannot assign charges to other students.
All appeals are reviewed in the order in which they are received. Please allow up to 15 business days for a decision to be made and communicated, as well as a student account updated. Appeals must be submitted by students using the online damage appeal form. Appeals can not be accepted by email or over the phone. If you have any questions regarding the general damage billing appeals process, please email ResLife@hartford.edu.
As stated in your Housing Agreement:
Students are responsible for University property in their assigned unit and elsewhere in housing. The University reserves the right to assess against each identifiable resident any charge related to extra cleaning, removal of property not original to the space, and any necessary repair or replacement unrelated to normal wear and tear. If the University is unable to attribute an applicable charge item to a specific student or group of students, then University reserves a right to assess damages among the occupants of any applicable Unit.
When a damage charge is applied to a specific student, apartment, suite, floor, quad, or building, the Office of Residential Life will notify each student being billed for these charges. This notice will come in the form of a billing invoice that will be sent directly to a student’s University of Hartford email account. The charge will also be posted on the students account and students will receive an automated notice.
Please note that all first and second year students are required to live on campus unless they have received an exception from the Office of Residential Life. Please see the Housing Requirement for more information.
Students are assigned on-campus housing for a full academic year (August - May). See the Residential Housing Refund Policy for more information on specific cancellation fees and/or refund amounts. Please note that next year's information is only available on the Housing Portal in Self-Service until the conclusion of the current academic year.
If you are graduating, transferring, or are unsure whether you will be returning to campus housing, please follow the steps below.
Submit a withdrawal request
Students who would like to withdraw from the University and from housing, should email the Center for Student Success at CSS@hartford.edu from their University of Hartford email.
Students who are remaining a student at the University, but would like to withdraw from on-campus housing only, should email the Office of Residential Life at ResLife@hartford.edu from their University of Hartford email.
Prepare your space
- Take ALL personal items, furniture, property out of your room/suite/apartment
- Remove all trash from your room/suite/apartment
- Clean your room (mop/sweep/vacuum the floor; wipe down any University furniture; and make sure all personal items have been removed)
Check out of housing
Complete the checkout process by going to the Office of Residential Life and turning in your room/suite/apartment key(s). When classes are in session, our hours are Monday–Friday, 8:30 a.m.– 8 p.m. and Saturday and Sunday 1-8 p.m.
If you are unable to checkout during any of the hours available, please call the Office of Residential Life at 860.768.7792.
You should plan to give at least 24 hours advance notice if checking out during unscheduled hours.
Students who do not check-out in-person in the Office of Residential Life will be billed a $150 improper check-out fee.
Students who do not return their key(s) will be charged for a lock change: $120.00 for A - F complexes; $150.00 for Regents Park, Park River, and the Village.
In order to avoid an improper check-out and/or lock change charge, be sure to properly checkout with the Office of Residential Life.
More information coming soon! Please contact us at email@example.com with any questions.
Below you will find links for the medical housing request process. All requests will be processed by the Dean of Students office.
Living and sharing space with others requires communication and setting up a shared set of expectations. The Office of Residential Life helps facilitate this process by providing Roommate Agreements for all roommates and suite/apartment mates to complete. These help get the conversation with your roommates started and set up expectations for your space together.
Roommate Agreements are available online through your Roompact.com account. You need to log in with your Roompact username and password, which is emailed to your University of Hartford email after move-in.
Agreements are living, not static, and we encourage you and your roommates to revisit them whenever needed to re-negotiate your shared living space and expectations. If you need help navigating this conversation or talking through issues you have with your roommate, please reach out to your resident Assistant (RA). You RA is here to support you and all residents in your community as you adjust to living in your community.
More information coming soon! Please contact us at firstname.lastname@example.org with any questions.
Housing Agreement and Policies
Below is the agreement and policy information for on-campus housing for the 2021-2022 academic year.
This Housing Agreement is (“Agreement”) entered into between the University of Hartford, West Hartford, Connecticut (“University”) and any Resident specified in the Agreement – or that resident’s parent or guardian if resident is a minor child – named in that Agreement (“You” or “Your”) (each of You and University individually, a “Party” and collectively, the “Parties”), and takes effect on the date specified in the Agreement (“Effective Date”).
- You are a University student who has been accepted by University’s Office of Admissions and Student Financial Assistance, and are now seeking residential accommodations (including board that University requires for its residential students) in University’s on-campus student housing areas (“Housing”).
- The University through its Office of Residential Life (“ORL”) assigns Housing to its students in its Housing system for a full August to May academic year (“Year”), excluding any break/recess period or period extending beyond twenty-four hours after an individual student’s last final semester examination or the date Housing closes for the semester.
- For this Agreement’s purposes, any reference to “You” or “Your” that pertains only to student circumstances or conduct means the Resident, notwithstanding any financial contractual obligation of Resident’s parent or guardian.
The parties agree as follows:
- “Key” means each key that Housing issues to You, as specified in the Agreement.
- “License Period” means a period that begins on Effective Date and ends on Move-out Date (defined below), subject to any termination as set forth in this Agreement.
- “Effective Date” means the earlier date of:
- the start of each then-current Year:
- any date You have checked in following the procedures outlined in The Source or website and issued the Key; and
- “Move-out Date” means the earlier date of:
- the end of each then-current Year;
- any date that You have checked out a following the procedures outlined in The Source or website and returned the Key to ORL; and
- the date the University terminates this Agreement.
- “Unit” means each Housing feature (e.g., room/suite/apartment) specified in the Agreement.
- Initiation; Completion. You must follow proper procedures to check in and out of the Unit as established by the ORL (see The Source or ORL website).
- Keys. You must not duplicate, or transfer or give to another person any Key. You must report to ORL immediately upon any occurrence You lose any Key or discover the Key has been taken without your permission. You are prohibited from removing, changing, installing, or replacing any locks in a Unit.
- Pets. You must not keep any pet in Housing other than fish in an aquarium having no larger than a twenty-gallon capacity. This paragraph’s prohibition does not apply to any so-called “Service Animal,” as defined by section 504 of the Americans with Disabilities Act (see The Source), or approved Emotional Support Animals. Please refer to Access-Ability Services website for more information on applying for an Emotional Support Animal
- University Entry. The circumstances under which the University may enter Your Unit are set forth in The Source.
All fees and charges must be paid per the billing procedures and by the deadlines outlined on the Bursar’s website. If you fail to make any payment by its billing due date, then University has a right to assess a late or cancellation fee (see Housing Refund Policy), prevent You from participating in any housing process, deny residency, or cancel this Agreement and require you to immediately vacate housing.
A. Annual Housing FeeYou must pay to the University each per-semester charge for the Unit set forth in the Agreement, or that University prescribes otherwise, payable in two per-semester installments: one for the Fall semester, and one- for the Spring semester.
B. Annual Board (Meal Plan) FeeYou must pay to the University each per-semester board charge set forth in the Agreement, or that University prescribes otherwise, payable in two per-semester installments: one for the Fall semester, and one for the Spring semester.
C. Housing Application Fee
You must pay to the University a $75 non-refundable fee each Year to participate in room selection or request a room assignment as a returning or graduate student.
D. Reassignment Fee.
University has discretion to decrease any applicable charge due to reassignment of housing accommodations as set forth below. You are responsible for any increase in applicable charges for a room change You initiate or accept.
E. Lock Change Fee
You must pay to the University any charge assessed for any lock change that is necessary as a result of any Key lost, broken or not returned by specified date.
F. Energy Surcharge
You must pay any applicable energy surcharge that the University assesses to cover any increase in an applicable Housing facility’s utilities cost.
G. Early Departure Charge
If You fail to complete Your residency in Housing for any reason, excluding an instance that University has released You from that residency (see The Source or ORL website for procedure), then the University retains a right to assess an appropriate charge upon You for the room and board corresponding to the entire Year.
H. Improper Check Out Fee
You must pay to the University a charge assessed for not following proper check out procedures outlined in The Source or ORL website and returning Key to ORL.
I. Damage Billing Charge
You must pay to the University any charges as outlined in Exhibit A.
- “Director” means alternatively the ORL director or any University employee whom ORL’s director designates for an applicable Agreement activity.
- “Term” means a period during which the Agreement has effect.
Relationship to License Period. Despite the License Period, the Term begins on Effective Date and expires at the end of each then-current Year, including any applicable Year remainder portion.
- Effect of Move-Out. Despite any early Key return:
- The Agreement is binding upon the Parties throughout the Term, including any applicable Year remainder portion; and
- You remain bound under the Agreement throughout each then-current semester during the Year, including any period that remains after You have moved out from the Unit.
C. Termination of Your Housing
The University may in its sole discretion terminate the Agreement if You fail to maintain at least twelve credits per semester; violate the Agreement or any Addendum(s); violate any Housing or University rule, regulation, or policy (see The Source or ORL website); pose a risk to the health or safety of any resident; intentionally cause damage to the Unit or Housing; or fail to maintain reasonable standards of cleanliness and sanitation. In the event that this Housing Agreement is terminated, the University shall have the unconditional right to take complete possession of the Unit, by any lawful means, without being guilty of any manner of trespass and without prejudice to any other remedies.
Upon determination that the University will terminate Your Housing as set forth in C above, you may appeal by:
- Sending a written appeal to ORL Director no later than five academic days after first receiving the removal notice; and
- Sending each above communication in writing via hard-copy or by email.
- Director will respond within five academic days of receiving appeal by hard-copy or by email. The Director’s decision is final.
Immediately upon ceasing Your Unit occupancy, You must return each Key.
F. Return of Deposit
The housing deposit is refundable when occupancy on campus is completed and the University is notified prior to July 1st, only after deductions are made by the university for any damage that may have occurred and provided that You have no other financial obligations to the University. Upon request, the University will provide You with an itemized bill for attributed damages.
If You reasonably foresee a need to first occupy Your room at any time after Your assigned arrival date, You must notify the ORL in writing before that assigned date. University has no duty to hold Your Unit later than the first day of classes, unless You have notified ORL of the late arrival and an ORL staff member has acknowledged this notice in writing. If You fail timely to provide that notice, You may have no further right to the Unit and are subject to the Housing Refund Policy.
The assignment of Housing to You does not guarantee a particular Unit. University reserves a right for Director at any time to reassign You to any other Unit based on the University’s needs, subject to University’s appropriate charge adjustment. Students requesting housing based upon documented medical need must do so by date on website. Students requesting housing based on a documented medical need after July 1 will be placed as space becomes available.
You are responsible for the conduct of Your guests who must also respect and comply with all rules/policies/guidelines while in or about the residence facility. Guests shall in all instances include family, friends, or relatives as well as unrelated people. See The Source or ORL website for specific Guest and Visitor policies and guidelines.
A. Inventory Verification and Unit Condition.
As circumstances require, Director on a case-by-case basis has discretion to specify any appropriate alternative date to verify the Unit’s check-in or check-out condition. Subject to that discretion, prior to, on or following the Effective Date and Move-out Date, University staff will conduct an inspection to verify the condition of the Unit, including any furniture or fixture in the Unit.
B. Damage to University-Owned Property.
You are responsible for damage to your Unit and University-owned property assigned to that Unit during the License Period, excluding reasonable wear-and-tear and damage caused by the acts or omissions of the University.
C. Harm to Your Property.
University is not liable for theft, loss or damage of your belongings stored or otherwise maintained in Housing or elsewhere on or off of the University campus. Students are encouraged to obtain/carry adequate personal property insurance.
You must not move any University-owned property from any area that University has designated for the property’s specific use.
A. General Consent Required
This consent requirement under this paragraph applies to any material item within Housing and includes, without limitation: any addition or changing of any lock, removal of any window screen, alteration of any heating or light fixture, painting of any surface, or installation of any radio or television antenna. You must obtain University’s written consent before:
- Making any change or alteration;
- Dismantling, disassembling, or changing in any way equipment or furniture; or
- Placing, affixing, or attaching any article to any floor, wall, ceiling, furniture, or fixture.
B. Air Conditioning Units
You must follow proper procedures to install and/or have air conditioning in Unit or Housing as established by the ORL (see The Source or ORL website).
In response to the COVID-19 pandemic, the University of Hartford has implemented policies and procedures focused on the continued health, safety, and security of each student resident. As a resident within University Housing, the COVID-19 pandemic or similar public health crises will impact Your housing experience as ORL continues to make public health-informed decisions. As a condition of living in Housing, the University requires You acknowledge and agree to comply with the following policies.
A. Health and Safety
We expect all members of the University of Hartford Housing community—residents, staff and Nonresidents (if permitted)—to act in a manner that demonstrates respect and consideration for those around them, including respect and consideration for the health and safety of all community members. All residential students are prohibited from creating a health or safety hazard within Housing and the University may request or require You to leave Housing if Your continued presence in the housing community poses a risk to or shows disregard for the health and safety of community members. Residential students are required to comply with health and safety laws, orders, ordinances, and regulations, as well as University policies and guidelines, as they relate to the COVID-19 pandemic or other public health crises. Expectations and requirements will evolve and may include, but are not limited to, social distancing, limitations on mass gatherings, wearing a face covering, COVID-19 diagnostic and surveillance testing (including before, upon arrival, during Year, or after return to campus), contact tracing, disinfection protocols, limitations on Nonresidents into residence halls, and quarantine/isolation requirements (including before, upon arrival, during Year, or after return to campus). Adherence to health and safety requirements applies to all residents, staff and Nonresidents and extends to all aspects of Housing, including, but not limited to, bedrooms, bathrooms, community kitchens, lounges, computer rooms, courtyards and other common spaces.
At any time, the University in its sole discretion, may request or require You to leave Housing when Your continued presence in Housing poses a health or safety risk for community members. You are required to comply with requests from the Director to leave Your assigned space due to COVID-19 or other public health emergencies. Failure to do so is a violation of this Agreement and may subject You to emergency removal from Your assigned Unit. Not all Units appropriate for self-quarantine or self-isolation. In those situations where a student is instructed to self-quarantine or self-isolate, You may not be permitted to continue residing in Your Unit and may be required to self-quarantine or self-isolate off campus. Students may be able to self-quarantine or self-isolate on campus if space allows for an additional fee; any services for students who self-quarantine or self-isolate on campus will be limited. Removal from Your Unit and/or Housing to isolate or quarantine does not constitute a termination of Your Housing Agreement or does not entitle You to a housing refund.
C. Dining Services
Dining service, including where and how services will be offered to You, is subject to the sole discretion of the University and is subject to modification at any time to address public health concerns. Due to health and safety guidance adopted by the University or ORL, Dining may limit the occupancy of dining halls, require social distancing while in dining halls, limit the amount of time students may be present within dining halls or make other operational adjustments needed to address health and safety concerns. An inability to visit Dining facilities in person due to a requirement to self-quarantine or self-isolate does not constitute a termination of Your Housing Agreement which requires students to purchase a meal plan or does not entitle You to a dining refund.
Facilities will continue to implement and modify their cleaning protocols to address COVID-19 or other public health emergencies in the interest of minimizing the spread of disease.
E. Assumption of Risk and Release
You acknowledge that by residing in Housing during the 2021-2022 academic year, You may have an increased risk of exposure to COVID-19 that may result in or contribute to illness, personal injury or death. (You acknowledge, however, that the risk of exposure likewise exists in other non-Housing areas of campus.) You understand and voluntarily assume any and all risks to Your health that may result from exposure to COVID-19. You agree to release, indemnify and hold the University harmless from any and all claims, actions, suits, procedures, costs, expenses, damages and liabilities, including attorney’s fees, resulting from exposure to COVID-19. You further expressly agree that the foregoing waiver and assumption of risk agreement is intended to be as broad and inclusive as permitted by law of the State of Connecticut and that if any portion is held invalid, it is agreed that the balance shall, notwithstanding, continue in full force and effect. By entering into this Agreement, You acknowledge You have read this waiver of liability, assumption of risk and indemnity agreement, fully understand its terms, and understand You are giving up substantial rights, including any right to sue.
The University reserves the right to revoke and end this Housing Agreement at any time in its sole discretion as the result of COVID-19 or other public health emergency. Failure to comply with the University’s Vaccine Policy may result in the termination of this Housing Agreement. All belongings must be removed from Unit at the time of departure from campus or the Housing Agreement ends, whichever comes first. The University, at its sole discretion, may offer some credit or reimbursement to impacted students based on circumstances and information available at that time.
- Connecticut Law. Connecticut law applies in interpreting the Agreement, excluding any choice of laws provisions.
- Binding Affect. The Agreement is binding upon and inures to each signing Party including that respective Party’s heirs, administrators, executors, successors, and assigns.
- Right to Modify. The University may modify its housing and other policies at any time, with or without notice. Except as noted herein, the Agreement may not be modified without the express written consent of the University.
- Assignment; Subletting. You have no right at any time to assign your Agreement right to another person, sublet, loan, or transfer any portion of the Unit.
- Entire Agreement. The provisions set forth in the Agreement constitute an entire understanding between the Parties and supersede any communication or previous understanding with respect to its subject matter. No written or oral understanding – directly or indirectly related to this Agreement – exists that is not set forth in the Agreement.
- Waiver. The waiver of or breach of any condition of this Agreement shall not be considered to be a waiver of any other condition. If any condition of this Agreement shall be held to be invalid, the remainder of the Agreement shall be valid and enforceable.
The University’s residential facilities are solely intended for occupancy by its registered students. University has discretion to require any first-year and second-year University student to live in Housing on a space-available basis. University extends any occupancy license to any University student as a privilege, and not a right. To be eligible for Housing a University student must:
- Be enrolled in classes for the duration of time they are living on campus; and
- Maintain at least twelve credit hours per each semester to which that assignment applies.
A. Deposit and Refunds.
1. New Students
A new University student must include a five hundred ($500) admission deposit to secure their spot at the University. One hundred and fifty dollars ($150) of the admission deposit serves as a housing reservation, becomes a damage deposit upon occupancy, and is required for all students living in Housing. This deposit reserves a space in Housing on a first-come, first-served basis. After Housing is filled to capacity, University places any applicant who submits that deposit on a waiting list in order of deposits received.
If Housing is filled, then the University reserves a right to place You in an overflow accommodation until a regular Unit is available. Any student who chooses to withdraw a housing application must notify ORL. The University has no duty to refund a deposit. New students are subject to the University’s Withdrawal and Refund Policy upon occupancy.
2. Returning and Graduate Students
Any returning or graduate student who decides to withdraw from this Agreement must notify ORL in writing (see The Source or ORL website). The damage deposit will be reviewed for refund and, if eligible, released to a student’s account as outlined in Section 4, letter F. The housing application fee is non-refundable. See the University’s Withdrawal and Refund Policy for additional information.
Returning and graduate students must have on file or pay a damage deposit and a non-refundable housing application fee to be eligible for Housing during any upcoming Year.
B. Food Service.
All residential students must purchase a Board (non-commuter meal plan) each semester.
A. New Students
University makes Housing assignments for new students after receiving each deposit and properly-completed housing application. University sends each new student’s room assignment to the student’s University email address by early August.
B. Returning Students
Each returning student in good standing is entitled to choose that student’s room annually during Housing’s designated room selection period in the Spring Semester. After that period, returning students may be assigned to a Unit by ORL as necessary.
Commercial Enterprises, Solicitations, Unapproved Activities: It is understood that Residential Facilities and the campus in general are for the use of registered students, University guests, and University conferees only. University prohibits any other use, including any commercial enterprise, unapproved activity or solicitation by any external agent.
Any student who does not comply with the University’s consolidation policy may be assessed an additional room charge and/or may face Student Conduct action and cancellation of Housing Agreement. When any vacancy occurs in a Unit, the ORL may implement its consolidation policy, requiring You to move:
- Out of a given area (e., the Neighborhoods, Hawk Hall, Regents Park, Park River, or the Village Apartments, Graduate Housing); or
- To a different assignment within that area.
Upon Director’s sole determination of need, You may be directed to move to another assignment. University makes reasonable efforts to ensure You are given adequate time for the move, but establishing this time frame is the sole responsibility of the Director. If You fail to comply with a request, then You become subject to a Student Conduct action and/or termination of the Agreement.Student-Initiated Change
Any student who desires a room change must follow each applicable procedure that the ORL outlines. Any student involved in an unauthorized room change is subject to Student Conduct action.
University does not provide insurance for Your personal property. You are strongly advised:
- Not to bring to campus any item of extraordinary value;
- To maintain an inventory all personal belongings;
- To maintain a record of applicable serial numbers whenever possible; and
- To arrange for adequate coverage through an insurance agent (such as an agent whom Your parent or guardian has engaged).
You are responsible for University property in Your assigned Unit and elsewhere in Housing. University reserves a right to assess against each identifiable resident any charge related to extra cleaning, removal of property not original to the space, and any necessary repair or replacement unrelated to normal wear and tear. If the University is unable to attribute an applicable charge item to a specific student or group of students, then University reserves a right to assess damages among the occupants of any applicable Unit. Residents cannot assign responsibility for damages to room/suite-/apartment-mates.
KEYS: With the exception of Hawk Hall residents, University issues You at the time of check-in an appropriate key to Your Unit.
SEARCH PERMIT: A search permit must be secured from Director before a search of Your Unit by appropriate University staff, in enforcing any regulation or policy that is included in The Source, and/or the Housing Agreement. In searching an area, closed areas, such as closets and drawers may be opened.
INSPECTION: Approximately once per month, the ORL will examine – or have examined – Units for compliance with health and safety standards. (See The Source), or to assess the condition of applicable furnishings and/or fixtures.