Blackboard Collaborate Best Practices

Blackboard Collaborate Best Practices (for Students and Instructors)

Below are some recommendations for making your experience with Blackboard Collaborate better.

1. Google Chrome is the preferred browser for Blackboard Collaborate. Firefox can also be used.  Never use Edge or Internet Explorer browsers.
2. Be sure to disable any streaming, chat or social media applications (e.g. Skype, Netflix, YouTube, Facebook), etc.
3. When entering the session for the first time, it will ask you to allow webcam and microphone. You need to permit both of these.  A pop-up will appear for the first time.  If you accidentally click no, you will need to click the lock icon at the top of the window in the address bar to change your settings.  If you have further difficulty, contact ITS at helpdesk@hartford.edu.
4. If you have audio/connection problems, first try refreshing the browser window. If that doesn't’t work, try closing the Collaborate tab and re-enter.  If you continue having issues, click the three bar icon in the upper left to connect via phone.
5. The use of USB WiFi Adaptors with the Chrome browser are known to cause issues. If using a USB Wifi Adaptor, Firefox is the recommended browser.
6. You will need to allow third- party cookies and allow popups.
7. Your instructor may have disabled microphones and webcams at the onset. Be prepared not to hear anything until the time your class starts.
8. To chat, click the purple << tab in the lower right and click the chat bubble. Make sure you type your question to everyone.