Self-Service Banner 9 General Information Page Update

February 02, 2022

Submitted By: Natalie Durant and Lynn Thibodeau

Banner Self-Service 9 (SSB9) general information page was launched on Jan. 3, 2022 with new features that are not available in Banner Self-Service 8 (SSB8). This page will allow faculty, staff and students to update a preferred first name, which will be visible in Self-Service, Compass, rosters and Blackboard for faculty, staff and students. Pronouns and gender identity will also be available for updating.

SSB9 allows most personal information to be updated on one page; however, employees will need to continue to contact HRD to update their payroll address.

Below are the directions to enter the new page and make any updates.

Login to self-service
Click on the “personal information tab”
Click on View/Update Personal Information
Login using your single-sign on, which is the same as your email information (if you’re not currently logged in to SSO).
Click the Personal Information button from the landing page.
To make any updates click on the “edit” or “add new” on the right side of each section.
Once change is made, click update.

If any questions arise when using the updated SSB9 general information page, students should contact the Office of the Registrar at registrar@hartford.edu and faculty and staff should contact Human Resources at HRD@hartford.edu.