Frequently Asked Questions
As we continue to monitor and make informed decisions to protect our campus community, we've created a list of frequently asked questions.
This list will continue to be updated as more information becomes available.
- Health and Safety
- Classes and Academics
- Residential Life
- Connecticut Travel Advisory
- Information for International Students
- Support for Students
- Campus Life and Events
- Employee Information
- Health, Wellness, and Prevention
Health and Safety
All students, employees, and visitors are required to complete a COVID-19 screening survey on our LiveSafe app before arriving on campus for the day, or, if you live on campus, before going to class.
Download LiveSafe: Apple devices via the App Store, Android devices via Google Play. For any student, employee or visitor who does not use a smartphone, an online version can be accessed on a computer. You may want to print the results for verification.
All students will be required to participate in daily health screenings via our LiveSafe app.
Additionally, each week between 5 and 10% of residential students will be selected for asymptomatic COVID-19 testing. If you are selected, you will be notified by email. This test is not optional. You must report to the on-campus testing site as instructed. This test will be administered at no cost to you.
All students, employees, and visitors are required to wear face coverings when in public. This means when they are not in their personal living spaces, including in the classroom, students must wear a face covering. The University will provide every student with one washable cloth UHart mask upon their return to campus, but they should plan to bring additional personal face coverings to campus. Every effort will be made to supply face coverings as needed in various campus settings.
Our facilities team will continue to perform regular intense cleaning of all public spaces. They will consistently disinfect classrooms, common areas, workspaces, and dining areas to help minimize transmission. Additional hand sanitizing stations are being installed across campus and ventilation systems are being updated with appropriate filters.
We have launched a COVID-19 Dashboard that will be updated several times each week with additional data points. For now, it displays a cumulative total and a summary of the weekly proactive community testing. The cumulative total combines the results of tests conducted in Health Services, weekly proactive community testing, and positive results reported by students and employees tested off campus.
MONITOR FOR SYMPTOMS
Be aware of the following symptoms when you are completing your daily LiveSafe health questionnaire or at any other time of day:
- Fever (100.4° or higher) or chills
- Shortness of breath or difficulty breathing
- Muscle or body aches
- New loss of taste or smell
- Sore throat
- Congestion or runny nose
- Nausea, vomiting, diarrhea
CALL HEALTH SERVICES
If you experience the above symptoms, do not go to class. Stay in your room and call Health Services at 860.768.6601 (between 8 a.m. and 4:30 p.m. Monday-Friday) or GoHealth Urgent Care at 860.200.7701 after hours.
*Please note: Health Services is not taking walk-ins. All visits will be by appointment.
SEE A HEALTHCARE PROVIDER
Health Services will either ask you to come into their offices or will conduct a virtual visit. If necessary, Health Services can test you for COVID-19. Results are typically available in 2-3 days.
If you took a COVID-19 test, you will need to quarantine yourself until you get your results. This means you just stay in your living space, other than very limited occasions to get food. (This is subject to change at the University's discretion).
ISOLATE YOURSELF IF YOU TEST POSITIVE
All students who test positive for COVID-19 must isolate themselves. Ideally, you will be able to go home via private transportation. In the event this is impossible, we will have isolation spaces on campus. Isolation means you cannot leave your room; food will be delivered to you.
Contact Tracing is used by health departments to prevent the spread of infectious disease. In general, contact tracing involves identifying people who have an infectious disease, and people with whom they came in contact in an effort to interrupt disease spread. Part of the prevention process may include asking people with COVID-19 to isolate and their contacts to quarantine at home (or in University-approved housing as space is available).
While many schools have enlisted students or academic staff to assist the local health agencies with contact tracing, we have hired 14 registered nurses who work seven days a week to quickly and effectively identify contacts, assess concerns, and monitor health assessments.
Contact tracers will be in touch with you if you have been closer than six feet, for 15 minutes or more, to someone who has tested positive for COVID-19.
It is our hope that you will remind one another to put on masks, stay six feet apart, and follow all other rules. As part of our pledge, you have the ability to remind community members to wear masks and be socially distant.
For behavior that is belligerent or simply too large of an issue for you to manage, please use LiveSafe to report a violation. Go to the app, click “Report Tips,” and then “COVID-19 Concerns.” These tips can be anonymous, but should be submitted in a timely fashion. Reports that are submitted hours or days later may affect our ability to address the alleged concern.
Classes and Academics
Please note the following important changes to the academic calendar for the Fall 2020 semester. Our plans and schedule, of course, are dependent on the ongoing guidance from the state of Connecticut and public health officials.
- Saturday, Aug. 15–Wednesday, Aug. 19: The University will offer an early drop-off period during the week leading up to the start of the semester for residential students who can easily travel to campus. This will be a same-day, in-and-out process to drop off belongings in rooms and return home without an overnight stay. Similar to our ongoing move-out process, advance sign-up will be required for preset time slots. This will allow us to accommodate testing requirements, maintain social distancing recommendations, and minimize traffic.
- Saturday, Aug. 22 and Tuesday, Aug. 25: Returning students begin living in residence halls, with arrivals scheduled on a staggered basis. The early drop-off of belongings by as many students as possible will help to accelerate this process.
- Sunday, Aug. 23 and Monday, Aug. 24: First-year and transfer students begin living in residence halls.
- Aug. 26: Instruction begins
- Monday, Sept. 7: Classes will be held on Labor Day.
- Tuesday, Nov. 24: On-campus classes conclude at the end of the day. Students depart for Thanksgiving break and will not return to campus until Jan. 17, after winter break. This schedule reduces the risks of virus spread during flu season; allows for a thorough cleaning of all campus facilities; and limits the possibility of students, faculty, and staff returning to campus after potentially being exposed to the virus during travel over the Thanksgiving break. We recognize this change means less time for students in our residential and dining facilities. As a result, we will proactively reduce room and board costs by two weeks. Revised bills for residential students will reflect this reduction.
- Monday, Nov. 30–Tuesday, Dec. 15: Fall classes, review sessions, office hours, reading days, and final exams will be completed remotely. We recognize that Commencement is planned for Dec. 15, and we will work with all graduating students requiring accommodations.
We have created a blended approach to academics for the fall and are offering classes in a variety of formats:
- Traditional in person classes will meet at a specific time and place that is reflected on your schedule.
- Hybrid: These classes are a mix of in-person and online, depending upon the needs of the class. Some meetings will be in person, while others will be online, as determined by the faculty member. For example, if you have a Tuesday, Thursday course, the instructor may tell you that it meets in person on Tuesdays and online on Thursdays.
- Remote: These classes are fully online but meet at a specific time (synchronous).
- Online: These classes are fully online and do not meet at a specific time (asynchronous).
We know some of our students are unable or do not want to return to face-to-face learning. We will do everything we can to accommodate a remote learning environment for the fall semester should you choose to remain off campus. If you would like to learn more about the opportunities to student remotely this fall, please contact the Center for Student Success at firstname.lastname@example.org.
Residential Life Information
Residential buildings are open only to those students who live in that building (other than the first floor classroom of Hawk Hall).
Hawk Hall and the Neighborhoods
- Residents of these buildings will be allowed to have one guest per room at one time, as long as that guest lives on the same floor.
- Roommates must agree ahead of time to allow a guest, each time there is a guest.
- Residents and their guests must wear masks and maintain social distance.
Suites and Apartments
- No visitors are permitted to enter apartments or suites.
- Guests are not permitted in any on-campus housing unit at any time. Only the resident(s) assigned to a room, suite or apartment may be in the housing unit.
- Overnight guests are not permitted at any time.
- Gatherings of any size within campus housing units will not be permitted at any time. Additionally, large indoor gatherings or ‘parties’ will not be permitted at any time, as these types of events may significantly increase the spread of COVID-19 and could lead to the University needing to close campus and move all courses online.
We will have a no-visitor/no-guest policy within our residence halls.
Connecticut Travel Advisory
The travel advisory places restrictions on visitors from dozens of states and Puerto Rico. Travelers from restricted states must quarantine for 14 days upon arriving in Connecticut.
The states were selected by meeting the following criteria: new daily positive test rate higher than 10 per 100,000 residents or a state with a 10% or higher positivity rate over a 7-day rolling average. The list of states is fluid and will be updated weekly. This travel advisory also applies to Connecticut residents who are returning from a visit to the impacted states.
The list of states is fluid and will be updated weekly. Please see ct.gov for the current list.
Information for International Students
Support for Students
The Center for Student Success (CSS) will have team members available for one-on-one coaching or questions as they come up. Please feel free to email email@example.com or use Compass to set up an appointment at any time. All appointments will be conducted remotely; the CSS staff will guide you through that process.
If you are a student that is concerned about your ability to learn remotely for any reason, including because you do not have the technology available to do so, please email firstname.lastname@example.org as soon as possible.
Yes. You can request a tutoring appointment via Compass.
It's very important to care for your mental health during this challenging time. CAPS will maintain regular business hours (Monday through Friay, 8:30 a.m.–4:30 p.m.) on a remote basis.
If you would like to speak with a therapist, please call CAPS at 860.768.4482 and leave a voicemail. Or, email CAPS Director Dr. Jeff Burda at email@example.com. Questions from faculty, staff, or others should be directed to Dr. Burda.
If this is an emergency on campus, please contact Public Safety at 860.768.7777.
If this is an off-campus emergency requiring immediate assistance, please call 911 or go to your nearest ER.
Campus Access and Events
Enhanced health and safety protocols mean we have to make significant changes to our visitor/guest policy this fall. Access to campus will be largely limited to current students, faculty, and staff. Others who are permitted on campus include:
- Food delivery
- Taxis or rideshares
- Mail delivery services
- First responders
- Approved third-party vendors and companies
- Prospective students and families by appointment
Spaces on campus that typically welcome the public (Harrison Libraries, performance spaces, galleries, the Campus Store, etc.) will not be open for visitors/guests.
For safety reasons, we are unable to host public events this fall.
We are unable to allow any personal visitors or guests to campus, in the residence halls, or elsewhere. There may be some cases in which immediate family members need to come to campus. In those instances, they will be required to submit a request form at least 24 hours in advance. Early drop-off and move-in periods are exceptions to this rule.
Many of our offices are student-facing or require in-person business operations during the academic year and must be open and staffed on campus in order to fulfill their mission. As communicated in the Return to Work Guide, phased staffing may be required to meet social distancing requirements. Your supervisor was asked to assess staffing based on business needs and their ability to control and manage specific work environments. If your supervisor is making such plans, they will communicate those to you.
There are some offices on campus that are not student-facing and having employees on campus is not necessary for their business purpose. In these cases, employees should continue to work remotely to the extent possible. Supervisors were empowered to make the decision that is best for the department’s business functions and the safety of your department and colleagues on campus. They will be communicating that decision with you.
While most of our workforce is now working from home, there are employees who must remain on campus to support our students or continue vital business operations. Our goal is to provide a healthy work environment for everyone and, in turn, to minimize the risk of illness whenever possible. As a means to achieve this goal, we would like to offer the following reminders aimed at reducing the risk of illness in the workplace:
- First and foremost, stay home if you are sick or presenting any associated symptoms
- Always cover your cough and sneeze
- Wash your hands well and often
- Utilize tissues and hand sanitizers whenever possible
- Keep your work station clean
- Maintain 6 feet of space between you and your co-workers whenever possible
- Contact your personal physician if you are experiencing symptoms