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Healthy Hawks

Learn more about UHart's response to COVID-19: hartford.edu/healthy-hawks.

Frequently Asked Questions

As we continue to monitor and make informed decisions to protect our campus community, we've created a list of frequently asked questions.

This list will continue to be updated as more information becomes available.

Classes and Academics

What is the academic schedule?

The spring semester beings Monday, Feb. 1.The first week of classes will be held only in a remote format to accommodate a mandatory quarantine for all residential students.

On February 8, we will resume in-person instruction, in addition to our blended offerings of hybrid, remote, and online courses.

Classes end Friday, May 7. Finals end Friday,  May 14.

What types of classes is UHart offering this year?

We have created a blended approach to academics and are offering classes in a variety of formats:

  • Traditional in person classes will meet at a specific time and place that is reflected on your schedule.
  • Hybrid: These classes are a mix of in-person and online, depending upon the needs of the class. Some meetings will be in person, while others will be online, as determined by the faculty member. For example, if you have a Tuesday, Thursday course, the instructor may tell you that it meets in person on Tuesdays and online on Thursdays.
  • Remote: These classes are fully online but meet at a specific time (synchronous).
  • Online: These classes are fully online and do not meet at a specific time (asynchronous).

Can I take all of my classes online?

We know some of our students are unable or do not want to return to face-to-face learning. We will do everything we can to accommodate a remote learning environment for the fall semester should you choose to remain off campus. If you would like to learn more about the opportunities to student remotely this fall, please contact the Center for Student Success at css@hartford.edu.

Are Study Abroad programs still scheduled?

All Study Abroad trips for Fall 2020 and Spring 2021 are canceled.

Residential Life Information

When is spring move-in?

In consultation with the State of Connecticut and the Department of Public Health, we are adjusting campus move-in to take place from January 27-30. All residential students, regardless of advisory state residency, will be required to quarantine on campus. We will maintain a full campus quarantine until February 7, with classes being offered only in a remote format for the first week of class.

Do I need to sign up for a move-in timeslot?

All residential students will be required to sign up for a move-in timeslot. Information on how to do so will be available in mid-January.

Can my friends who live on campus visit me in my residence hall?

Residential buildings are open only to those students who live in that building (other than the first floor classroom of Hawk Hall).

In addition:

Hawk Hall and the Neighborhoods

  • Residents of these buildings will be allowed to have one guest per room at one time, as long as that guest lives on the same floor.
  • Roommates must agree ahead of time to allow a guest, each time there is a guest.
  • Residents and their guests must wear masks and maintain social distance.

Suites and Apartments

  • No visitors are permitted to enter apartments or suites.
  • Guests are not permitted in any on-campus housing unit at any time. Only the resident(s) assigned to a room, suite or apartment may be in the housing unit.
  • Overnight guests are not permitted at any time.
  • Gatherings of any size within campus housing units will not be permitted at any time. Additionally, large indoor gatherings or ‘parties’ will not be permitted at any time, as these types of events may significantly increase the spread of COVID-19 and could lead to the University needing to close campus and move all courses online.

Can my off-campus friends or family visit me in my residence hall?

We will have a no-visitor/no-guest policy within our residence halls.  

Pre-Arrival and Move-In Testing

Do I need to take a test before coming to campus this spring?

Yes. All students must provide documentation of a negative PCR COVID-19 test that was take within seven days prior to moving in, or, if you are a commuter, prior to attending your first class.

 

How to I submit my test results before the semester?

1: Log in to Self-Service.

2: Click on the Student tab.

3: Click on “Upload a COVID test.”

4: Fill out the form and attach your test results. The documentation must clearly show your name, the date the test was performed, and the test result.

Health Services will review your results within two business days of receiving them. You can check the status of your test approval within Self-Service by going to the same place you went to upload the result. You will also receive an email once your test result is approved. If there are issues with your test result that need to be corrected, you will receive an email from Health Services with instructions for how to correct it.

I cannot find a test in my community. What are my options?

If you are concerned about getting results back in time from an in-person test, there are several mail-in testing services that can be purchased for at-home collection. You mail the test kit back to the lab and some can have results back within 2-3 days. These companies include Pixel by LabCore, Vault, and EverlyWell.

Will I be tested when I come to campus?

In accordance with new state guidelines, all students will receive a rapid test upon arriving on campus. This test will be administered in addition to the PCR test result you are required to provide from the seven days prior to move-in. Both tests are required.

Residential students

If you test negative, you will be free to move into your residence. If you test positive, and you live within 200 miles of campus, you will be asked to return home to self-isolate until you are cleared by our medical staff. If you live outside of this radius, we will work with you on alternate isolation arrangements during your self-isolation period.

Please note: if you carpool with other students and one of them tests positive, you will be considered a close contact and will also have to self-quarantine off campus.

commuter students

We will share our arrival testing plan for commuter students in mid-January.

Health and Safety

What is required before coming to the campus everyday?

All students, employees, and visitors are required to use LiveSafe to complete a COVID-19 screening survey prior to coming to campus. Residential students are required to complete the health screening each day. Commuter students are required to complete the health screening prior to coming to campus.

Download LiveSafe: Apple devices via the App Store, Android devices via Google Play. For any student, employee or visitor who does not use a smartphone, an online version can be accessed on a computer. You may want to print the results for verification.

Will the University conduct testing?

The State is requiring significant mandatory testing on campus for residential students and commuters this semester. We have not received our final guidance but we are actively planning for elevated testing requirements and will share additional information soon. All undergraduate students can expect to be tested weekly for at least the first month on campus.

Do I have to wear a mask?

All students, employees, and visitors are required to wear face coverings when in public. This means when they are not in their personal living spaces, including in the classroom, students must wear a face covering. The University will provide every student with one washable cloth UHart mask upon their return to campus, but they should plan to bring additional personal face coverings to campus. Every effort will be made to supply face coverings as needed in various campus settings. 

How are you following social distancing requirements?

Academic facilities, dining halls, libraries, performance spaces, and other campus areas are being reconfigured to allow for social distancing of at least six feet.

How are you keeping campus clean?

Our facilities team will continue to perform regular intense cleaning of all public spaces. They will consistently disinfect classrooms, common areas, workspaces, and dining areas to help minimize transmission. Additional hand sanitizing stations installed across campus and ventilation systems have been updated with appropriate filters.

What should I do if I become ill while on campus?

MONITOR FOR SYMPTOMS

Be aware of the following symptoms when you are completing your daily LiveSafe health questionnaire or at any other time of day:

  • Fever (100.4° or higher) or chills
  • Cough
  • Shortness of breath or difficulty breathing
  • Fatigue
  • Muscle or body aches
  • Headache
  • New loss of taste or smell
  • Sore throat
  • Congestion or runny nose
  • Nausea, vomiting, diarrhea
CALL HEALTH SERVICES

If you experience the above symptoms, do not go to class. Stay in your room and call Health Services at 860.768.6601 (between 8 a.m. and 4:30 p.m. Monday-Friday) or GoHealth Urgent Care at 860.200.7701 after hours.

*Please note: Health Services is not taking walk-ins. All visits will be by appointment.

SEE A HEALTHCARE PROVIDER

Health Services will either ask you to come into their offices or will conduct a virtual visit. If necessary, Health Services can test you for COVID-19. Results are typically available in 2-3 days.

QUARANTINE YOURSELF

If you took a COVID-19 test, you will need to quarantine yourself until you get your results. This means you just stay in your living space, other than very limited occasions to get food. (This is subject to change at the University's discretion).

ISOLATE YOURSELF IF YOU TEST POSITIVE

All students who test positive for COVID-19 must isolate themselves. Ideally, you will be able to go home via private transportation. In the event this is impossible, we will have isolation spaces on campus. Isolation means you cannot leave your room; food will be delivered to you.

PARTICIPATE

Contact Tracing is used by health departments to prevent the spread of infectious disease. In general, contact tracing involves identifying people who have an infectious disease, and people with whom they came in contact in an effort to interrupt disease spread. Part of the prevention process may include asking people with COVID-19 to isolate and their contacts to quarantine at home (or in University-approved housing as space is available). 

What should I do if I become ill while I'm off campus over break?

Be aware of the following symptoms and contact a healthcare provider if you do experience any of them:

  • Fever (100.4° or higher) or chills
  • Cough
  • Shortness of breath or difficulty breathing
  • Fatigue
  • Muscle or body aches
  • Headache
  • New loss of taste or smell
  • Sore throat
  • Congestion or runny nose
  • Nausea, vomiting, diarrhea

Follow the instructions of your healthcare provider and your local health department.

If you do test positive, please contact Health Services so they are able to keep updated about the health of our community. Their phone number is 860.768.6601.

How are you informing the community about cases on campus?

We have launched a COVID-19 Dashboard that will be updated several times each week with additional data points. For now, it displays a cumulative total and a summary of the weekly proactive community testing. The cumulative total combines the results of tests conducted in Health Services, weekly proactive community testing, and positive results reported by students and employees tested off campus.

How will I know if I have been in close contact with someone who has tested positive?

While many schools have enlisted students or academic staff to assist the local health agencies with contact tracing, we have hired 14 registered nurses who work seven days a week to quickly and effectively identify contacts, assess concerns, and monitor health assessments.

Contact tracers will be in touch with you if you have been closer than six feet, for 15 minutes or more, to someone who has tested positive for COVID-19.

If you become exposed while you are away on break, your local health department will most likely be handling contact tracing.

I see someone breaking the COVID-19 safety rules on campus. What should I do?

It is our hope that you will remind one another to put on masks, stay six feet apart, and follow all other rules. As part of our pledge, you have the ability to remind community members to wear masks and be socially distant.

For behavior that is belligerent or simply too large of an issue for you to manage, please use LiveSafe to report a violation. Go to the app, click “Report Tips,” and then “COVID-19 Concerns.” These tips can be anonymous, but should be submitted in a timely fashion. Reports that are submitted hours or days later may affect our ability to address the alleged concern.

Connecticut Travel Advisory

What is the Connecticut Travel Advisory?

The travel advisory requires anyone traveling into Connecticut from a state or territory, other than New York, New Jersey, or Rhode Island, or from a country other than the United States, to self-quarantine for a 10-day period from the time of last contact within the identified state or country.

There are certain exceptions and the opportunity to "test out" of the quarantine. Please see ct.gov for the full travel advisory.

Information for International Students

Where can international students get the most up-to-date information?

Please visit our International Student Services webpage for FAQs related to the academic year.

Has the international admission process been effected by the pandemic?

Please visit the International Admission website for the details. Please visit the Graduate Admission website for details specific to graduate admission. For the answers to frequently asked questions regarding international students and admission, visit the International Student Center's FAQ page.

Support for Students

Is there someone to help me adjust to working online?

The Center for Student Success (CSS) will have team members available for one-on-one coaching or questions as they come up. Please feel free to email css@hartford.edu or use Compass to set up an appointment at any time. All appointments will be conducted remotely; the CSS staff will guide you through that process.

If you are a student that is concerned about your ability to learn remotely for any reason, including because you do not have the technology available to do so, please email css@hartford.edu as soon as possible.

Is tutoring available?

Yes. You can request a tutoring appointment via Compass.

Is there mental health support?

It's very important to care for your mental health during this challenging time. CAPS will maintain regular business hours (Monday through Friday, 8:30 a.m.–4:30 p.m.) on a remote basis.

If you would like to speak with a therapist, please call CAPS at 860.768.4482 and leave a voicemail. Or, email CAPS Director Dr. Jeff Burda at burda@hartford.edu. Questions from faculty, staff, or others should be directed to Dr. Burda. 

If this is an emergency on campus, please contact Public Safety at 860.768.7777. 
If this is an off-campus emergency requiring immediate assistance, please call 911 or go to your nearest ER.

Campus Access and Events

What is open on campus?

Please see the list of current hours of operation, which will be updated frequently as information changes.

 

Who is allowed on campus?

Enhanced health and safety protocols mean access to campus is largely limited to current students, faculty, and staff. Others who are permitted on campus include:

Are there places on campus that are open to the public?

Spaces on campus that typically welcome the public (Harrison Libraries, performance spaces, galleries, the Campus Store, etc.) will not be open for visitors/guests.

Will there be public events on campus this academic year?

For safety reasons, we are unable to host public events until further notice.

Can I have guests visit me this fall?

We are unable to allow any personal visitors or guests to campus, in the residence halls, or elsewhere. There may be some cases in which immediate family members need to come to campus. In those instances, they will be required to submit a request form at least 24 hours in advance. Early drop-off and move-in periods are exceptions to this rule.

 

Employee Information

Are employees expected to report to work?

Many of our offices are student-facing or require in-person business operations during the academic year and must be open and staffed on campus in order to fulfill their mission. As communicated in the Return to Work Guide, phased staffing may be required to meet social distancing requirements. Your supervisor was asked to assess staffing based on business needs and their ability to control and manage specific work environments. If your supervisor is making such plans, they will communicate those to you.

There are some offices on campus that are not student-facing and having employees on campus is not necessary for their business purpose. In these cases, employees should continue to work remotely to the extent possible. Supervisors were empowered to make the decision that is best for the department’s business functions and the safety of your department and colleagues on campus. They will be communicating that decision with you.

What health recommendations are in place for employees who are working on campus?

Our goal is to provide a healthy work environment for everyone and, in turn, to minimize the risk of illness whenever possible. As a means to achieve this goal, we would like to offer the following reminders aimed at reducing the risk of illness in the workplace:

  • First and foremost, stay home if you are sick or presenting any associated symptoms
  • Always cover your cough and sneeze
  • Wash your hands well and often
  • Utilize tissues and hand sanitizers whenever possible
  • Keep your work station clean
  • Maintain 6 feet of space between you and your co-workers whenever possible
  • Contact your personal physician if you are experiencing symptoms
Some of our employees may be particularly vulnerable to catching COVID-19 due to their age, underlying health conditions, or other factors. Please see the CDC’s list of high-risk groups. Contact HRD if you fall into one of these categories and have been asked to work—or are still working—on campus for any reason, or if you wish to request an accommodation for any other health-related issue.

Is there technical support for employees?

Information Technology Service is staffed. If you need assistance, please make an appointment by emailing helpdesk@hartford.edu.

There are additional technology resources available online.