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Frequently Asked Questions

As we continue to monitor and make informed decisions to protect our campus community, we've created a list of frequently asked questions.

This list will continue to be updated as more information becomes available.

Health and Safety

All students, employees, and visitors are required to use LiveSafe to complete a COVID-19 screening survey prior to coming to campus. Residential students are required to complete the health screening each day. Commuter students are required to complete the health screening prior to coming to campus.

Download LiveSafe: Apple devices via the App Store, Android devices via Google Play. For any student, employee or visitor who does not use a smartphone, an online version can be accessed on a computer. You may want to print the results for verification.

All students, employees, and visitors are required to wear face coverings when in public. This means when they are not in their personal living spaces, including in the classroom, students must wear a face covering. The University will provide every student with one washable cloth UHart mask upon their return to campus, but they should plan to bring additional personal face coverings to campus. Every effort will be made to supply face coverings as needed in various campus settings. 

Academic facilities, dining halls, libraries, performance spaces, and other campus areas are being reconfigured to allow for social distancing of at least six feet.

Our facilities team will continue to perform regular intense cleaning of all public spaces. They will consistently disinfect classrooms, common areas, workspaces, and dining areas to help minimize transmission. Additional hand sanitizing stations installed across campus and ventilation systems have been updated with appropriate filters.

MONITOR FOR SYMPTOMS

Be aware of the following symptoms when you are completing your daily LiveSafe health questionnaire or at any other time of day:

  • Fever (100.4° or higher) or chills
  • Cough
  • Shortness of breath or difficulty breathing
  • Fatigue
  • Muscle or body aches
  • Headache
  • New loss of taste or smell
  • Sore throat
  • Congestion or runny nose
  • Nausea, vomiting, diarrhea
CALL HEALTH SERVICES

If you experience the above symptoms, do not go to class. Stay in your room and call Health Services at 860.768.6601 (between 8 a.m. and 4:30 p.m. Monday-Friday) or GoHealth Urgent Care at 860.200.7701 after hours.

*Please note: Health Services is not taking walk-ins. All visits will be by appointment.

SEE A HEALTHCARE PROVIDER

Health Services will either ask you to come into their offices or will conduct a virtual visit. If necessary, Health Services can test you for COVID-19. Results are typically available in 2-3 days.

QUARANTINE

If you took a COVID-19 test, you will need to quarantine until you get your results. This means you just stay in your living space, other than very limited occasions to get food. (This is subject to change at the University's discretion).

ISOLATE YOURSELF IF YOU TEST POSITIVE

All students who test positive for COVID-19 must isolate themselves. Ideally, you will be able to go home via private transportation. In the event this is impossible, we will have isolation spaces on campus. Isolation means you cannot leave your room; food will be delivered to you.

PARTICIPATE

Contact Tracing is used by health departments to prevent the spread of infectious disease. In general, contact tracing involves identifying people who have an infectious disease, and people with whom they came in contact in an effort to interrupt disease spread. Part of the prevention process may include asking people with COVID-19 to isolate and their contacts to quarantine at home (or in University-approved housing as space is available). 

We have launched a COVID-19 Dashboard that will be updated at least once a week. It displays a cumulative total and a summary of the weekly proactive community testing. The cumulative total combines the results of tests conducted in Health Services, weekly proactive community testing, and positive results reported by students and employees tested off campus.

While many schools have enlisted students or academic staff to assist the local health agencies with contact tracing, we have hired 14 registered nurses who work seven days a week to quickly and effectively identify contacts, assess concerns, and monitor health assessments.

Contact tracers will be in touch with you if you have been closer than six feet, for 15 minutes or more, to someone who has tested positive for COVID-19.

If you become exposed while you are away on break, your local health department will most likely be handling contact tracing.

It is our hope that you will remind one another to put on masks, stay six feet apart, and follow all other rules. As part of our pledge, you have the ability to remind community members to wear masks and be socially distant.

For behavior that is belligerent or simply too large of an issue for you to manage, please use LiveSafe to report a violation. Go to the app, click “Report Tips,” and then “COVID-19 Concerns.” These tips can be anonymous, but should be submitted in a timely fashion. Reports that are submitted hours or days later may affect our ability to address the alleged concern.

Vaccines

Students attending college in Connecticut became eligible for the vaccination beginning April 1.

At this time, we are strongly encouraging everyone in our community to get vaccinated to protect themselves and those they care about.

We continue to have conversations with healthcare partners and peer institutions as we work to make a decision for the fall.

We continue to work on plans to hold a vaccination clinic on campus and look forward to announcing those details soon. That clinic will provide the first dose of a two-dose series; clinicians will schedule students for their second dose, which can be given in their hometowns.

If you would like to schedule an appointment off campus through a local provider, please visit ct.gov for more information.

At this time, all members of the community must follow the same health and safety guidelines, regardless of vaccination status. The only exception is to our quarantine procedure; vaccinated students will not have to quarantine if they meet certain conditions.

COVID-19 Testing

We will continue to test all residential students at least once a week on an ongoing basis. Beginning in March, some students will be tested more than once a week as part of our random surveillance testing strategy.

Undergraduate commuters will be periodically selected for testing.

Graduate commuters fulfilled their testing requirement with their pre-arrival testing.

We will continue to test all residential students at least once a week on an ongoing basis. Beginning in March, some students will be tested more than once a week as part of our random surveillance testing strategy.

Mandatory Weekly Rapid Tests

The time slot that you already have for weekly testing will continue to be your regular time slot. If you need to make a permanent change to your weekly testing time slot, please email covidtest@hartford.edu.

Random PCR Tests

On Mondays, starting March 1, randomly selected residential students will receive PCR tests as a supplement to the weekly rapid tests. Please note that when you are selected for the additional PCR test, you will be tested twice that week: once on Monday and once during your regular time slot on either Wednesday, Thursday, or Friday.

If you are selected for a mandatory PCR test, you will be notified by email on Thursday and asked to sign up for an appointment for that coming Monday in Konover. Results from our on-campus PCR tests usually come back in two or three business days.

Beginning March 1, undergraduate commuter students will not automatically be tested each week, as they were through February. Instead, you will be periodically selected for testing, which will take place on Mondays in the Konover Campus Center. If you are selected for a test, you will be notified the Thursday before and asked to choose a time slot for the following Monday. If you are chosen, it is required that you attend your appointment.

Commuter students living in the immediate area (Hartford, West Hartford, Bloomfield) and those with high contact on campus, such as full-time students, student workers, and members of student organizations, should expect to be selected for testing more frequently than those living farther away and having less contact with the campus community.

No. This requirement is only for residential students and undergraduate commuters.

If you have tested positive within the last three months, you will receive a message to exempt you from testing each week during your 90-day period. But once that period is over, you will be tested weekly at the time slot you selected. 

Classes and Academics

We are moving forward with plans for a return to a more traditional on-campus experience this fall. We will continue to follow public health guidance and the advice of our health-care partners to ensure a safe environment, while planning to roll back some of the plans and restrictions necessarily put in place to minimize risk over the last year.

Most notably, we anticipate a return to in-person classes as our primary course format. Recognizing there will still be some uncertainty, the University will continue to offer new and existing opportunities for flexibility in the classroom and on campus.

We also look forward to welcoming back more of our residential students and resuming more in-person services and activities. It is likely that mask wearing and scaled down social distancing will continue, but as more of our community gets vaccinated, we are confident that we will be able to ease COVID-19 restrictions across campus.

The spring semester began Monday, Feb. 1. The first week of classes was held only in a remote format to accommodate a mandatory quarantine for all residential students.

On February 8, we resumed in-person instruction, in addition to our blended offerings of hybrid, remote, and online courses.

Classes end Friday, May 7. Finals end Friday,  May 14.

We have created a blended approach to academics and are offering classes in a variety of formats:

  • Traditional in person classes will meet at a specific time and place that is reflected on your schedule.
  • Hybrid: These classes are a mix of in-person and online, depending upon the needs of the class. Some meetings will be in person, while others will be online, as determined by the faculty member. For example, if you have a Tuesday, Thursday course, the instructor may tell you that it meets in person on Tuesdays and online on Thursdays.
  • Remote: These classes are fully online but meet at a specific time (synchronous).
  • Online: These classes are fully online and do not meet at a specific time (asynchronous).

We know some of our students are unable or do not want to return to face-to-face learning. We will do everything we can to accommodate a remote learning environment for the fall semester should you choose to remain off campus. If you would like to learn more about the opportunities to student remotely this fall, please contact the Center for Student Success at css@hartford.edu.

All Study Abroad trips for Fall 2020 and Spring 2021 are canceled.

Residential Life Information

Residential buildings are open only to those students who live in that building (other than the first floor classroom of Hawk Hall).

  • No visitors are permitted to enter rooms, apartments, or suites.
  • Guests are not permitted in any on-campus housing unit at any time. Only the resident(s) assigned to a room, suite or apartment may be in the housing unit.
  • Overnight guests are not permitted at any time.
  • Gatherings of any size within campus housing units will not be permitted at any time. Additionally, large indoor gatherings or ‘parties’ will not be permitted at any time, as these types of events may significantly increase the spread of COVID-19 and could lead to the University needing to close campus and move all courses online.

We will have a no-visitor/no-guest policy within our residence halls.  

Support for Students

The Center for Student Success (CSS) will have team members available for one-on-one coaching or questions as they come up. Please feel free to email css@hartford.edu or use Compass to set up an appointment at any time. All appointments will be conducted remotely; the CSS staff will guide you through that process.

If you are a student that is concerned about your ability to learn remotely for any reason, including because you do not have the technology available to do so, please email css@hartford.edu as soon as possible.

Yes. You can request a tutoring appointment via Compass.

It's very important to care for your mental health during this challenging time. CAPS will maintain regular business hours (Monday through Friday, 8:30 a.m.–4:30 p.m.) on a remote basis.

If you would like to speak with a therapist, please call CAPS at 860.768.4482 and leave a voicemail. Or, email CAPS Director Dr. Jeff Burda at burda@hartford.edu. Questions from faculty, staff, or others should be directed to Dr. Burda. 

If this is an emergency on campus, please contact Public Safety at 860.768.7777. 
If this is an off-campus emergency requiring immediate assistance, please call 911 or go to your nearest ER.

Campus Life and Events

Yes. The Office of Student Engagement and Inclusion and other campus groups have dozens of events planned for the spring. Please see UHart Hub for a complete schedule and information.

Yes, clubs can meet. Please see Student Engagement and Events Policy for complete information.

 

Please see the list of current hours of operation, which will be updated frequently as information changes.

 

Enhanced health and safety protocols mean access to campus is largely limited to current students, faculty, and staff. Others who are permitted on campus include:

Spaces on campus that typically welcome the public (Harrison Libraries, performance spaces, galleries, the Campus Store, etc.) will not be open for visitors/guests.

For safety reasons, we are unable to host public events until further notice.

We are unable to allow any personal visitors or guests to campus, in the residence halls, or elsewhere. There may be some cases in which immediate family members need to come to campus. In those instances, they will be required to submit a request form at least 24 hours in advance. Early drop-off and move-in periods are exceptions to this rule.

Travel

There are no formal restrictions on leaving campus, but we encourage all students to avoid unnecessary travel outside of the Hartford area.

At this time, there is no University-sponsored travel.

Employee Information

Many of our offices are student-facing or require in-person business operations during the academic year and must be open and staffed on campus in order to fulfill their mission. As communicated in the Return to Work Guide, phased staffing may be required to meet social distancing requirements. Your supervisor was asked to assess staffing based on business needs and their ability to control and manage specific work environments. If your supervisor is making such plans, they will communicate those to you.

There are some offices on campus that are not student-facing and having employees on campus is not necessary for their business purpose. In these cases, employees should continue to work remotely to the extent possible. Supervisors were empowered to make the decision that is best for the department’s business functions and the safety of your department and colleagues on campus. They will be communicating that decision with you.

Our goal is to provide a healthy work environment for everyone and, in turn, to minimize the risk of illness whenever possible. As a means to achieve this goal, we would like to offer the following reminders aimed at reducing the risk of illness in the workplace:

  • First and foremost, stay home if you are sick or presenting any associated symptoms
  • Always cover your cough and sneeze
  • Wash your hands well and often
  • Utilize tissues and hand sanitizers whenever possible
  • Keep your work station clean
  • Maintain 6 feet of space between you and your co-workers whenever possible
  • Contact your personal physician if you are experiencing symptoms
Some of our employees may be particularly vulnerable to catching COVID-19 due to their age, underlying health conditions, or other factors. Please see the CDC’s list of high-risk groups. Contact HRD if you fall into one of these categories and have been asked to work—or are still working—on campus for any reason, or if you wish to request an accommodation for any other health-related issue.

Information Technology Service is staffed. If you need assistance, please make an appointment by emailing helpdesk@hartford.edu.

There are additional technology resources available online.