ITS is upgrading the way we filter and manage email SPAM. Through this process, we are updating how we handle email filtering for promotional emails (graymail). Beginning on Monday, July 21, faculty and staff will notice a new folder titled "Promotions" when accessing their UHart email account.
Spam is unsolicited and unwanted junk email sent in bulk; some more nefarious spam messages can include malware or phishing attempts. Graymail is promotional email from a legitimate sender that varies in value to different users.
We have eliminated the need for users to manually sort graymail and will route detected graymail to the “Promotions” folder. If you see messages in the Promotions folder that you wish to have in your Inbox, you may simply drag and drop them there.
The inverse is also true: moving a message from the Inbox to the Promotions folder ensures that future messages from that sender will also be directed to your Promotions folder.
Moving messages between your Promotions and Inbox folders will allow our solution to use AI modeling to learn your graymail preferences and customize your Inbox experience.
We recommend that you review your Promotions folder periodically and drag any emails you wish to receive in the future to your Inbox.
If you have any questions or need assistance, please do not hesitate to contact the Help Desk by email or call 860.768.4357.