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COVID-19 FAQ: Library Procedures

The safety of library staff and members of the University of Hartford community is our highest priority.

library upper level shelves and seating

Staff will follow all state and university public health guidelines, including wearing masks, handwashing, and self-monitoring for symptoms.

We need your help to remain open and not be a source of new infections. To protect the health and safety of all who enter the libraries, we expect that everyone will abide by the requirements of the University's Health & Safety Guidelines. Anyone not following these guidelines may be asked to leave the libraries and/or referred for disciplinary action.

Frequently Asked Questions

Last updated: 9/16/2022

Visiting the Libraries

When will the library be open to users?
I'm an alum/community member/other user. Am I allowed to visit the library?
Is there a limit on the number of people allowed in the library?
What rules will I need to follow when using the library?

Face Masks

Do I have to wear a mask?
Will library staff wear masks?
If I forget my mask, can I get one at the library?

Food and Drink

May I have food or drink in the library?
Will Starbucks® be open?
Will water fountains be available?

Using Physical Materials

I'm in quarantine/isolation. How can I use library materials?
May I go into the library shelves?
How can I check out materials?
Is the library still providing course reserves? 
Can the library buy a book or other resource that I request?

Returning Physical Materials

How can I return materials?
What should I do if I can't come in to return my library materials?
What steps is the library taking to sanitize returned materials?

Library Facilities

Where can I study in the library?
Will restrooms be available?
How much (or how often) will the library be cleaned? 
What will happen if a library staff member becomes ill? Will the library close?

Library Technology

Can I use the computers in the library? 
Will printers, scanners, and copiers be available?

Electronic Resources

Will the library scan books and email them to me?
How do I access electronic resources?

Research & Instruction

How can I get research help from a librarian?
How can I arrange for library instruction for my class?

Visiting the Libraries

When will the library be open to users?

For the fall semester, both libraries are open Sunday through Friday, and Mortensen Library is also open on Saturday. See our hours page for details.

I'm an alum/community member/other user. Am I allowed to visit the library?

Yes! But if you are unaffiliated with the university, please make an appointment with us first. Contact Mortensen Library (860.768.4142, libref@hartford.edu), Allen Library (860.768.4491, allenlib@hartford.edu), or chat with us (yellow "Ask Us" tab at the right of your screen).

Is there a limit on the number of people allowed in the library?

Not at this time.

What rules will I need to follow when using the library?

Wear a mask if your class meets in a library classroom or if you enter a staff member's office, unless otherwise specified by faculty or staff.

Follow all posted policies.


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Face Masks

Do I have to wear a mask?

In most library spaces, no. However, you must wear a mask if your class meets in a library classroom or if you enter a staff member's office, unless otherwise specified by faculty or staff.

You're still welcome to wear a mask if desired; just be aware that it's not required for others.

Will library staff wear masks?

For the time being, staff are not required to wear masks but will put one on when assisting you. If you'd like us to do so and we forget, please remind us!

If I forget my mask, can I get one at the library?

Yes. We have a small supply of masks and are happy to provide you with one.

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Food and Drink

May I have food or drink in the library?

Yes, but please be considerate of other library users. Place waste in trashcans, wash your hands before handling library materials, and alert library staff of any spills so we can get them cleaned.

Will Starbucks® be open?

Yes! Starbucks will be open for dining and carry out. 

Will water fountains be available?

Regular "bubbler" water fountains are not available, but one bottle filler is available, on the main level near the elevator, so you can fill your own covered container.


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Using Physical Materials

I'm in quarantine/isolation. How can I use library materials?

You can designate another person to pick up items for you. To do so, contact the appropriate librarian below.

Mortensen Library materials:
Nick Wharton (wharton@hartford.edu, 860.768.4403)

Allen Library materials:
Lisa Read (Lread@hartford.edu, 860.768.4840)

Once you have confirmed with the librarian, your designated person should bring their ID (not yours) to the appropriate service desk to pick up materials.

May I go into the library shelves?

Yes. Also, staff are happy to pull materials and have them waiting for you with our Takeout Service.

How can I check out materials?

Pull your desired materials from the shelves or request them in advance with our Takeout Service, then bring your ID to the library circulation desk to check them out.

 

Is the library still providing course reserves?

Yes! For more information, contact:

Mortensen Library reserves:
Ed Bernstein (, 860.768.4965)

Allen Library reserves:
Mike Anderson (mianderso@hartford.edu, 860.768.4459)

Can the library buy a book or other resource that I request?

You may request the purchase of electronic or physical materials to support your teaching or research. Please contact the appropriate subject selector to discuss your needs. Keep in mind that funding and resources may be limited, and deliveries may be delayed. You may also wish to pursue an Interlibrary Loan request for materials we don't own.


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Returning Physical Materials

How can I return materials?

Return books and printed music in the drop box outside the main entrance to the Harrison Libraries, or at the appropriate library's circulation desk. To prevent damage, return DVDs, CDs, LPs, VHS tapes, laptops, recording equipment, and accessories to the appropriate circulation desk rather than the drop box.

What should I do if I can't come in to return my library materials?

Please mail your materials to the appropriate library:

Mortensen Library 
University of Hartford 
200 Bloomfield Ave 
West Hartford, CT 06117

Allen Library 
University of Hartford 
200 Bloomfield Ave 
West Hartford, CT 06117

If you can't mail materials, we may be able to make alternate arrangements with you. Contact the appropriate librarian to discuss options:

Mortensen Library materials:
Nick Wharton (wharton@hartford.edu, 860.768.4403)

Allen Library materials:
Lisa Read (Lread@hartford.edu, 860.768.4840) 

What steps is the library taking to sanitize returned materials?

Library items will not be sanitized or quarantined upon their return. Research has shown that COVID-19 transmission via surfaces is rare, especially via porous surfaces like paper.


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Library Facilities

Where can I study in the library?

Open, individual study spaces will be available throughout Mortensen and Allen Libraries. Study and listening rooms will also be available to students on a first-come, first-served basis.

Will restrooms be available?

Yes, restrooms will be available for use and will be cleaned by custodial staff each day.

How much (or how often) will the library be cleaned?

Our custodial teams will be cleaning throughout the building every day.

What will happen if a library staff member becomes ill? Will the library close?

Should a staff member start feeling ill while at work, that person will go home, and their workspace cleaned. Staff who may have had close contact with someone ill may also be asked to stay home and quarantine, pending the outcome of the contacted person’s COVID test results and/or their own COVID test results. If multiple staff members are quarantined or ill, the library may need to close or reduce hours due to lack of staff to support library services.

We recommend you plan ahead to check out materials you may need later in the semester, in case the libraries or campus are closed and materials become inaccessible.


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Library Technology

Can I use the computers in the library?

Yes! Computers will be available for use in public spaces.

Will printers, scanners, and copiers be available?

Printers, scanners, and copiers will be available for use, but may not be in their familiar locations, and procedures may be different. Ask at any desk for assistance.


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Electronic Resources

Will the library scan books and email them to me?

Due to copyright restrictions and time limitations, we cannot scan entire books. However, you can request book chapters and journal articles via our ScanIt @ Hartford document delivery service. Visit the ScanIt @ H page for more information.

How do I access electronic resources?

If you're on campus, connected to the university's wired or wireless internet, you can access any of the online resources linked through the Libraries' website. If you're accessing resources from off campus, you will be prompted to log in with your university email username (not including @hartford.edu) and email password.

For help with access, see our Off-Campus Access page. For help finding resources, contact a reference librarian.


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Research & Instruction

How can I get research help from a librarian?

Use our online chat service (Click the yellow Ask Us tab at the top right of your screen), or come to our reference desk on the main level or the Allen Library desk on the lower floor (music and dance questions). You can also contact a reference librarian directly via phone or email, or schedule a virtual meeting over Zoom, WebEx, or other meeting software as arranged with the librarian.

Mortensen Reference Librarians (most subjects)
       libref@hartford.edu
       860.768.4142

Allen Reference Librarians (music, dance, theatre)

Tracey Rudnick
rudnick@hartford.edu
860.768.4404

Lisa Read
Lread@hartford.edu
860.768.4840

How can I arrange for library instruction for my class?

Contact the appropriate librarian below. They or another instruction librarian will work with you on the content of the session as well as the format (in-person, online, hybrid). 

Most subjects:
Nick Wharton (wharton@hartford.edu, 860.768.4403)

Music, dance, theatre:
Tracey Rudnick (rudnick@hartford.edu, 860.768.4404)


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