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Known Issues/Bugs

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Blackboard is aware that announcements that are sent out via email are currently missing the Subject and are working to correct the issue.  We have an open ticket on this issue and hope that it is resolved in the next update.

In the meantime, as a work-around, copy and paste the Subject of the Announcement into the Body of the Message at the top.

Effective  August 31, 2017, Blackboard support for the Mobile Learn app ends. Mobile Learn was removed from app stores on August 1, 2017. Clients should now encourage the use of the “Blackboard” app for students & the “Blackboard Instructor” app for educators (released on July 20th, 2017). All users can expect increased efficiency with our simplified workflows built to complete on the go.  The Blackboard app is currently available on the Apple App, Google Play and Windows Stores and Blackboard Instructor is currently available on the Apple App and Google Play Stores.

This initial launch of Blackboard Instructor focuses on key communication tools, as we know that student engagement is critical to success. The Bb Grader app has merged with the Blackboard Instructor app.

Blackboard does not support the use of Internet Explorer and the Windows 10 Edge Browsers. There have been reports of students unable to properly submit assignments and several other issues.

We recommend using Firefox or Chrome for use with Blackboard.

In order to properly view rich media content such as videos, audio files, simulations, etc. we recommend users to update their Flash Settings. Some users have also reported problems in submitting assignments and discussions, which require the newest Java 8 update.

FCLD has received several support calls about Instructors unable to view course content. In most cases, clearing the browser cache and cookies has fixed this issue.

In order to properly view rich media content such as videos, audio files, simulations, etc. we recommend users to update their Flash Settings.  Some users have also reported problems in submitting assignments and discussions, which require the newest Java 8 update.

Update Directions for Java 8
Update Directions for Flash

Instructors needing assistance, please contact the Faculty Center for Learning Development (FCLD) at 860-768-4256 or fcld@hartford.edu. Students should contact the helpdesk at 860-768-4357 (on campus) and 844-292-3213 (off campus).