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HawkPC Program

The HawkPC Program is available only to University of Hartford Faculty and Staff for institutional use.

Over 5,000 Hawk computers have been purchased and installed on campus.

Please review this website before ordering a computer as our prices, models and options change from time to time.

Please specify any additional accessories you may need for each computer you are ordering.  Accessories are listed below computer models.

If you have any questions regarding Hawk computers, or wish to purchase a new Hawk computer, please contact Matt Howard via email.

ITS Support will:
  • Install/Setup a new Hawk PC/Mac with current or new peripherals provided appropriate drivers are still available and it is compatible with the Hawk PC.
  • Install/Setup new peripherals with existing computers only if compatible with current system configuration.
  • Install any properly licensed work related software only if current system configuration is compatible.
  • Reformat a HawkPC/Mac to ITS default standard configuration when appropriate/necessary.
  • Provide a last reasonable effort to assist with a HawkPC/Mac over 4 years old.

Support Services

Ordering Software

Please contact Matt Howard at x4646 or mahoward@hartford.edu for all software purchases.

  • Adobe Acrobat Pro DC - $115
  • Adobe Creative Cloud - Call for price

Supported Software

OTS does not support/install Windows XP or Mac OS X 10.10. 

Operating Systems: 
  • Windows 10
  • 10.6 (Snow Leopard), 10.7 (Lion), 10.8 (Mountain Lion), 10.9 (Mavericks)
Microsoft Office Suite:
  • PC - Office 2019
  • MAC - Office 2008, 2011
Browsers: 
  • Internet Explorer 10, 11 (PC Only)
    • Not recommended for using Banner or Blackboard
  • Safari v6 (Mac Only)
  • Mozilla Firefox v20+ (Mac & PC)
Email Client:
  • Windows: Windows Live Mail, Outlook 2007, 2010, 2013
  • MAC: Entourage 2008, Outlook 2011
Anti-Virus:
  • PC - Microsoft ForeFront
  • MAC - Sophos Anti-Virus

Software Not Allowed on HawkPCs

There should be no non-work related software on HawkPCs. OTS reserves the right to remove these, and others in this category, from the offending computer. This includes, but is not limited to, the following:

  • Optimizer Pro
  • File Sharing, P2P programs (Kazaa, Limewire, etc)
  • Torrent Software (BitTorrent, utorrent, etc)
  • MacKeeper
  • Weatherbug
  • AOL (full program)
  • Any "ad supported freeware"
  • CouponPrinter, Spinner, My Search Bar, Hotbar, etc

Supported Hardware

HawkPC/Mac Desktop - OTS will provide hardware repairs during warranty period. OTS will provide labor only for additional 2 years up to five years only. OTS will help facilitate acquisition of parts - cost of parts is paid by department by IDT. After 5 years, OTS offers a reasonable effort to repair with notice to purchase new computer.

HawkPC/Mac Laptop - OTS will provide hardware repairs during warranty period. OTS will provide labor only for additional 1 year up to 4 years only. OTS will help facilitate acquisition of parts - cost of parts is paid by department by IDT. After 4 years, OTS offers a reasonable effort to repair with notice to purchase new computer.

Non-Hawk PC/Mac - will not provide warranty or non-warranty diagnoses or repair assistance. Will provide vendor referral contact information, if known, for departments to facilitate repair.

HawkPC Printers - OTS will facilitate warranty hardware repair during warranty period only (usually 1 year). OTS will facilitate vendor repair for two additional years - cost of both labor & parts paid by department via PCard.

Note: Service are contracts available through theProcurement Dept. If the service contract is acquired, you must deal with the contracted vendor directly.

Non-HawkPC Printers - Support for warranty & out-of-warranty NOT available through OTS, we will provide vendor repair contact information, if known.

Note: Service are contracts available through theProcurement Dept. If the service contract is acquired, you must deal with the contracted vendor directly.

Peripherals - OTS will provide warranty & support on those items purchased through the Hawk PC Program. Peripherals acquired other than through OTS Hawk Program are the responsibility of the department to contact the vendor for support and facilitate warranty/non-warranty repairs/replacements.

Servers - Servers housed in OTS and purchased by OTS for end-user; OTS will provide warranty repair only. Non-warranty repairs are up to the end-user.

Personal Home Computers & ALL Peripherals - NO OTS SUPPORT AVAILABLE. Do not call OTS for problems encountered on a home machine or peripheral, even if being used for work purposes, unless configuring an Email client to read your UofH Email. If it is a university issued computer via the Hawk PC program and is still considered a University Asset, OTS will provide support as if this were a HawkPC, following the above requirements. The computer must be brought in to the OTS offices. There are no house calls. If a PC was an employee purchase (Faculty/Staff member bought out their PC via disposal process), it is considered a personal machine and OTS will not support it or dispose of it.

Hardware Disposal

If you are disposing of your old computer, please complete the University Property/ Asset Disposal & Transfer (PDF) Form and send it to Procurement. OTS will come to remove your disposal items after Procurement has signed the form.

We do not dispose of Copy Machines, Typewriters, Fax Machines, and large printers (Over 30lbs). Please contact Facilities to have these items disposed of. 

Send this form to Procurement when the item is ready to be picked up.

Interdepartmental Transfer (IDT) Form

(IDT) Form for ordering >Hawk PCs/Macs and peripherals.

Interdepartmental Transfer Form (PDF)

Requirements

  • Please be sure to fill out all sections of this IDT, otherwise it will be returned.
  • Please be sure that you have sufficient funds in your account.  IDTs will be returned if your account comes up NSF (non-sufficient funds).
  • Computer and peripheral prices change from time to time, so please be sure to check out the page for the latest pricing. 
  • You must use the ITS IDT.  The standard UHart IDT will be returned if used.
  • Unless you are ordering a custom PC, you do not need to include the description or specifications of the PC in the IDT. Just indicate what PC you would like.
  • Please fill out all fields on-line, then print and send to ITS-CC125.
  • If purchasing software, please specify if it is for Mac or PC
  • Do not send IDT to Accounting.
  • IDTs to get updated from time to time, so be sure to check for new IDTs.

Please note: HawkPC orders will not be placed until the transfer of funds is complete.

Placing Orders and Products

Technology procurement for fiscal year 2022 has ended.  For questions regarding the purchasing of technology, please contact Matt Howard at mahoward@hartford.edu.