Computer Support Center

Support Center Hours:

• Monday – Thursday 8 a.m.-1:30 a.m.
• Friday – 8 a.m.-6 p.m.
• Saturday – 10 a.m.-6 p.m.
• Sunday – 12 p.m.-1:30 a.m.

Contact us by phone at ext. 4357 on campus, 860.768.4357 off campus, by email at helpdesk@hartford.edu or just stop by during normal hours of operation.

The Computer Support Center (CSC) is located in the Harrison Libraries, it is a free source for computer help provided by Information Technology Services (ITS). It is available to all currently registered students, faculty and staff. The center can be used as a resource to help connect and use the University’s network and email system. Here, you can report a problem with the network, get help connecting to the wireless system and have computer related questions answered. Students, faculty and staff can call, email or walk in to make use of the services offered.

Services

Color scanning and laser printing are available for student, faculty and staff use. Scanning is free, laser printing costs $0.05/page for black and white and $0.50/page for color.

The CSC is available for helping with e-mail and network/wireless issues.

The CSC DOES NOT perform hardware repairs, hardware installations/upgrades or install software. For services not offered by the CSC, several off-campus local businesses are available. Please consult your local yellow pages and online directories.

As a safeguard, the University may terminate students' internet access if virus activity is detected (via suspicious network activity) on their computer. The CSC offers HELP with virus removal. It is the responsibility of the student to bring the infected machine to the CSC so the virus can be removed. The student MUST STAY with the machine during the removal process.

Limitations

It is NOT the responsibility of the University of Hartford to fix student computers. If the efforts of the CSC fail to fully remove the infection/problem, the student will need to seek outside professional services to remedy the problem. The CSC cannot provide any additional help at that point. System restores, reformatting/rebuilding machines are NOT within the scope of services offered.

There is NO on-site service provided at any time from the staff at the CSC. The CSC staff uses phone, email, and personnel support from their desk in the library. Students are sometimes requested to call the CSC from their residence room first for diagnosing network connectivity issues properly. Students with network problems that cannot be resolved with a phone call may be asked to bring in their computer to the CSC. It is the computer owner’s responsibility to bring the machine in and stay during the diagnosing/repair process.

Student workers staff the CSC, help for students, by the students. They are qualified, responsible and authorized to provide the services described as representatives of the ITS Computer Support Center. If you have any issues with their work or scope of responsibilities, please direct your inquiries and comments to the Manager Client & Customer Services for ITS. Email: helpdesk@hartford.edu or Phone: 860.768.4357.