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Withdrawal and Refund Policy

Incoming Student Questions

Are you an incoming student with billing, enrollment deposits, tuition, or financial aid questions? Please email admission@hartford.edu.

Student Refund Policy

The type of credit on a students’ account will determine the method of refund. Title IV (federal financial aid) credit refunds are processed automatically in accordance with federal regulations. If the credit is not from Title IV funds, the student is required to request a refund in writing through the Center for Student Success (CSS) at css@hartford.edu using their official University of Hartford e-mail account.

Please note that payments received through the online CASHNet portal, ACH (electronic check) and Credit Card payments, will be refunded to the original payment source.

Refunds are issued to the student. However, if the most recent payment creating the credit balance is from a Federal Parent PLUS loan the refund will be issued to the borrower. Exceptions to this policy are as follows:

  • The parent stated on the MPN that the student can receive the refund
  • The parent notifies CSS (css@hartford.edu) that the student can receive payment.

All student refunds are processed through BankMobile Disbursements, a technology solution, powered by BMTX, Inc. Students are encouraged to set up their refund preference with BankMobile Disbursements to avoid any delay in receiving their refund.

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Federal funds cannot be applied to parking permits, fines or other non-institutional charges without proper consent. Therefore, a refund of Title IV money may leave an unpaid balance on the students’ account. Please contact CSS for more information.

You can go to the following link to view our third-party servicer contract for refund management. 

Withdrawal Policy

In order to withdraw and receive financial credit you must contact the Center for Student Success at css@hartford.edu. Non-attendance does not constitute a withdrawal, and no adjustments to charges will be made for temporary absence from classes. No refund of any fees or charges will be made if a student is suspended, dismissed, or leaves the University without formally withdrawing.

The University assumes various contractual obligations for instruction and other services throughout the year and bases its budget upon full collection of all charges from all registered students. Therefore, the University uses the date the student notifies the Center for Student Success (CSS) or Registrar’s Office in writing to process a tuition credit. Credits are issued in accordance with the table below:

As noted above, the withdrawal date used is the date the school is notified, rather than the last day of class attendance. Non-attendance does not constitute withdrawal. The $30 registration fee and parking permit is non-refundable in all cases. Student, course and technology fees are not refundable after the first week of classes and, therefore, are not subject to pro-ration. Students receiving Title IV funds are subject to federal regulatory refund policies. Students with Title IV funds are highly encouraged to contact the Financial Aid Office prior to withdrawal to understand the financial implications of withdrawing after receiving these funds.

Fall 2021 Residential Housing Refund Policy

The $75 Housing Application Fee is non-refundable and required for returning students to participate in room selection. Participating in room selection includes choosing a space during your assigned timeslot or being assigned a space.

It is important the Office of Residential Life has accurate information as to who will be living on-campus for the 2021–2022 academic year. Students requesting a housing refund will be held to the following policy and timelines:

Date Refund Policy
Before May 31 A $425.00 cancellation fee will be charged.
June 1–prior to moving in or Aug. 22 (whichever comes first) A $600.00 cancellation fee will be charged.
Move-in date or Aug. 23 (whichever comes first)–Aug. 29 Housing fees will be refunded in the amount of 50% of the semester.
Aug. 30 and after No refund will be issued.

Refunds are effective the date a written request for withdrawal from housing is made to the Office of Residential Life.

Students who do not select or are not assigned a room as part of room selection will not be charged a cancellation fee.

As a reminder, the University housing requirement requires full-time undergraduate students to live in on-campus housing and participate in a meal plan during their first two years, barring outlined exceptions. Students not granted an exception will be charged standard pricing for room and board as a part of our routine building procedures, and subject to the above deadlines.

* Please note that next academic year's information is only available on the Housing Portal in Self-Serivce until the conclusion of the current academic year.

Tuition and Meal plans* are based on the following:

Courses of Eight or More weeks Financial Adjustment
Withdrawal prior to and within the first week of classes 100%
Withdrawal within the second week of classes 60%
Withdrawal within the third week of classes 40%
Withdrawal within the fourth week of classes 20%
Withdrawal after the fourth week of classes 0%
Courses of Four to Seven Weeks Tuition Adjustment
Withdrawal prior to and within the first week of classes 100%
Withdrawal within the second week of classes 50%
Withdrawal after the second week of classes 0%
Courses of Three Weeks or Less Tuition Adjustment
Withdrawal prior to the start of classes 100%
Withdrawal after the start of classes 0%

Financial Delinquency

Any student failing to pay his or her account fees with the University on or before the day it is due may be excluded from all classes, lectures, laboratories, examinations, co-curricular activities, course registration and graduation until such payment is made. The students with a past due balance will not receive transcripts or diplomas. Students are encouraged to contact the Bursar’s Office once their account becomes past due to discuss payment options. A default charge of 1.5% per month on any unpaid balance may be charged until all fees are paid in full. If, in the judgment of the University, it becomes necessary to engage the services of a collection agency or attorney to obtain payment, the student must pay an additional collection fee of 15% of the principle balance plus any attorney fees, reasonable expenses, and other costs incurred, to the maximum extent allowed by Connecticut law.