Withdrawal and Refund Policy

Student Refund Policy

The type of credit on a students’ account will determine the method of refund. Title IV (federal financial aid) credit refunds are processed automatically in accordance with federal regulations. If the credit is not from Title IV funds, the student is required to request a refund in writing through the Center for Student Success (CSS) at css@hartford.edu using their official University of Hartford e-mail account.

Please note that payments received through the online CASHNet portal, ACH (electronic check), Credit Card and International Payments, through Western Union or Transact, will be refunded to the original payment source.

Refunds are issued to the student. However, if the most recent payment creating the credit balance is from a Federal Parent PLUS loan the refund will be issued to the borrower. Exceptions to this policy are as follows:

• The parent stated on the MPN that the student can receive the refund
• The parent notifies CSS (css@hartford.edu) that the student can receive payment.

All student refunds are processed through BankMobile Disbursements, a technology solution, powered by BMTX, Inc. Students are encouraged to set up their refund preference with BankMobile Disbursements to avoid any delay in receiving their refund.

Federal funds cannot be applied to parking permits, fines or other non-institutional charges without proper consent. Therefore, a refund of Title IV money may leave an unpaid balance on the students’ account. Please contact CSS for more information.

You can go to the following link to view our third-party servicer Contract for Refund Management. 

Withdrawal Policy

In order to withdraw and receive financial credit you must contact the Center for Student Success at css@hartford.edu. Non-attendance does not constitute a withdrawal, and no adjustments to charges will be made for temporary absence from classes. No refund of any fees or charges will be made if a student is suspended, dismissed, or leaves the University without formally withdrawing.

The University assumes various contractual obligations for instruction and other services throughout the year and bases its budget upon full collection of all charges from all registered students. Therefore, the University uses the date the student notifies the Center for Student Success (CSS) or Registrar’s Office in writing to process a tuition credit. Credits are issued in accordance with the table below:

As noted above, the withdrawal date used is the date the school is notified, rather than the last day of class attendance. Non-attendance does not constitute withdrawal. The $30 registration fee and parking permit is non-refundable in all cases. Student, course and technology fees are not refundable after the first week of classes and, therefore, are not subject to pro-ration. Students receiving Title IV funds are subject to federal regulatory refund policies. Students with Title IV funds are highly encouraged to contact the Financial Aid Office prior to withdrawal to understand the financial implications of withdrawing after receiving these funds.

Residential Housing Refund Policy

Housing Agreements are for the academic year (both fall and spring semesters).

It is important the Office of Residential Life has accurate information as to who will be living on-campus each academic year. Students requesting a housing refund will be held to the following policy and timelines:

New Incoming Students* Or Returning Students Withdrawing From University

*New incoming students are defined as students who are enrolled at the University of Hartford for their first semester.

Returning Students Withdrawing Only From Housing*

Returning students are defined as students who have been enrolled at the University of Hartford for at least one semester. Returning students will be billed as outlined above regardless of whether they move into on-campus housing.

*The University housing requirement requires full-time undergraduate students to live in on-campus housing and participate in a meal plan during their first two years, barring outlined exceptions. Students must submit an On-Campus Housing Residency Exception Form by the specified deadline each academic year to be considered for a housing exception. Submitting a request does not mean a student will be approved for a housing exception. Students not approved for an exception will be charged standard pricing for room and board as a part of routine billing procedures for both fall and spring semesters.

Any student who would like to be released from their Housing Agreement before the end of the academic year must submit an On-Campus Housing Agreement Release Form. Submitting a request does not mean a student will be approved to be released from their Housing Agreement. Students who do meet the criteria outlined on this form will be charged standard pricing for room and board as part of routine billing procedures for both fall and spring semesters. Refunds are effective the date a written request for release from housing is made to the Office of Residential Life, or the date the room is vacated, whichever is later.

We strongly recommend students not make any off-campus housing plans until they have submitted and received a decision regarding their request for a housing exception or housing agreement release.

The $75 Housing Application Fee is non-refundable and required for returning students to access the housing application and select an on-campus housing assignment. Students who are unable to be housed will not be charged a cancellation fee.

The Residential Housing Refund Policy is part of the Housing Agreement. Every student (or student’s parent/legal guardian if not yet 18 years old) must acknowledge they have read and understand the Residential Housing Refund Policy before submitting their Housing Application.

Tuition and Meal plans* are based on the following:

Financial Delinquency

Any student failing to pay his or her account fees with the University on or before the day it is due may be excluded from all classes, lectures, laboratories, examinations, co-curricular activities, course registration and graduation until such payment is made. The students with a past due balance will not receive transcripts or diplomas. Students are encouraged to contact the Bursar’s Office once their account becomes past due to discuss payment options. A default charge of 1.5% per month on any unpaid balance may be charged until all fees are paid in full. If, in the judgment of the University, it becomes necessary to engage the services of a collection agency or attorney to obtain payment, the student must pay an additional collection fee of 15% of the principle balance plus any attorney fees, reasonable expenses, and other costs incurred, to the maximum extent allowed by Connecticut law.